Key Account Officer

A Key Account Officer manages and nurtures high-value client relationships, acts as the primary point of contact, negotiates contracts, drives retention, and aligns internal company teams to fulfill client needs and business goals. 

Requirement: 

• 5 CXC Subjects, including Mathematic & English. 
• 1-2 Years Experiences in the same filed. 
• Diploma or Certificates.  

Key Responsibilities;

Client Relationship Management

• Build and maintain long-term, trusting relationships with assigned key accounts.
• Serve as the primary, go-to point of contact for client inquiries, requests, and concerns.
• Understand client goals, business needs, and pain points to propose tailored solutions.
• Prevent client attrition and protect accounts from competitors.

Sales & Contract Operations

• Negotiate, and implement proposals for contracts and agreements.
• Identify organic growth opportunities, cross-selling, and up-selling within existing portfolios.
• Develop strategic account plans and forecasts to hit revenue targets.
• Monitor account billing accuracy, receivables, and timely payments.

Internal Coordination & Support

• Bridge communication between key clients and internal departments (sales, logistics, marketing, finance).
• Ensure goods and services are delivered correctly and on schedule.
• Resolve client complaints and disputes quickly and professionally.
• Track and analyze customer metrics, data trends, and performance scorecards.