Senior Operations Manager

The Senior Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both company and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company’s quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success. 

This role will report directly to the Vice President of Operations

Key Responsibilities 

• Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections. 

• Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency. 

• Training and Development: Provide ongoing training and support to restaurant managers to enhance their skills and performance. 

• Compliance: Ensure all locations comply with health, safety, and labor regulations. 

• Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards. 

• Beverage Program Oversight: Directly manage and develop our beverage program. 

Travel Requirements 

• Senior Operations Managers are required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers. 

• Bachelor’s degree in business administration, Hospitality Management, or a related field is preferred. 

• Fluency in English is required and proficiency in Spanish is strongly preferred. 

• Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role. 

• Strong leadership and interpersonal skills. 

• Excellent analytical and problem-solving abilities. 

• Ability to travel frequently within the assigned region. 

• Experience developing or managing a bar or beverage program is preferred. 

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home (when not traveling)
• Wellness Resources