Head of Operational Resilience & Business Services

AtJulius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

YOUR CHALLENGE

Leadership & People Management:

• Provide leadership, direction and performance management to the Business Support Team, Local IT Support, and Facilities Manager.
• Build and maintain a collaborative, service-oriented and high-performing culture across all teams.
• Establish clear objectives, performance standards and development plans for direct reports.
• Coach, mentor and support team members, ensuring appropriate training and professional development.
• Drive succession planning and operational continuity across all managed functions.
• Manage departmental budgets, resource planning and workforce requirements within areas of responsibility.

Business Support Services

• Lead and manage the Business Support Team comprising Executive/Personal Assistant and Reception functions.
• Ensure appropriate Front of House coverage and continuity of executive support services across the Branch.
• Allocate workloads and priorities within the team to ensure efficient and effective service delivery.
• Oversee the coordination of Executive Assistant and Personal Assistant support for the Head of Guernsey, COO and CRO.
• Continuously improve business support processes, service standards and stakeholder satisfaction.
• Ensure appropriate governance, confidentiality and professionalism in all executive and administrative support activities.

Information Technology Management

• Provide management oversight of the Local IT and onsite technology operations.
• Ensure the delivery of reliable, secure and resilient IT services aligned to Business and Group requirements.
• Act as the senior business stakeholder for local technology initiatives, projects and service delivery matters.
• Support effective management of technology risks, operational incidents and service improvements.
• Facilitate strong collaboration between local IT teams and Group Technology functions.

Facilities Management

• Provide leadership and oversight of the Facilities Management function.
• Ensure the Branch premises operate safely, efficiently and in accordance with regulatory and health and safety requirements.
• Oversee workplace services, business continuity arrangements relating to facilities, vendor management and office infrastructure.
• Support office planning and workplace initiatives that enhance employee experience and operational effectiveness.
• Ensure appropriate management of facilities-related risks, contracts and service providers.

Operational Resilience Governance & Oversight:

• Serve as the Local Operational Resilience Responsible per JBG Global Operational Resilience Policy.
• Represent Local Operational Resilience with the existing Business Risk and Conduct Committee (BRCC), integrating key functions including Business Continuity Management (BCM), Information Technology (IT), Information Security (IS), Third-Party Risk Management (TPRM) and Data Management.
• Ensure effective implementation of global policies and procedures at the local level.
• Maintain alignment with evolving regulatory requirements and industry best practice.
• Provide oversight across Business Continuity Management (BCM), Information Technology, Information Security, Third-Party Risk Management and Data Management activities.

Critical Function Management:

• Coordinate the identification, assessment and documentation of local Critical Functions and associated Disruption Tolerances.
• Partner with local function owners, BCM and Group stakeholders to maintain accurate resilience documentation.
• Conduct annual reviews of Critical Functions and Disruption Tolerances and submit recommendations for Group approval.
• Ensure Critical Functions remain appropriately supported, tested and governed.

Testing & Lifecycle Management:

• Develop and maintain a multi-year resilience testing programme aligned to Group standards.
• Plan and coordinate end-to-end resilience testing exercises, including business recovery and crisis management scenarios.
• Ensure testing outcomes are documented, reported and translated into actionable remediation plans.
• Monitor testing effectiveness and drive continuous improvement in resilience capabilities.

Remediation & Continuous Improvement:

• Oversee remediation activities arising from resilience assessments, testing, incidents and audit findings.
• Monitor, validate and report progress against agreed actions and timelines.
• Escalate material risks, gaps and investment requirements to appropriate governance forums.
• Promote a culture of proactive risk management and continuous improvement across the Branch.

Reporting & Stakeholder Management:

• Provide regular reporting to local governance committees and updates to the Group Operational Resilience Committee (ORCO) and Operational Risk Control (ORC) on local testing outcomes, incidents, risks and remediation status.
• Contribute to annual Group reporting submitted to the Executive Board Risk Committee (ExB RC) and Board of Directors Governance & Risk Committee (BoD GRC).
• Maintain effective relationships with senior stakeholders locally and within Zurich Head Office.

Third Party Risk Management & Outsourcing

• Act as the Branch subject matter expert for Third Party Risk Management and Outsourcing.
• Chair the Local Third Party and Outsourcing Sub-Committee.
• Oversee all outsourcing governance, risk assessment, monitoring and reporting activities.
• Coordinate quarterly outsourcing reporting and ensure compliance with regulatory obligations.
• Drive effective use of systems and technology, including ServiceNow, to support third-party oversight and reporting.

Cyber Security

• Act as the local coordinator for cyber security matters and primary liaison with Group Information Security teams.
• Promote cyber resilience awareness throughout the Branch.
• Coordinate local cyber testing, simulations and awareness programmes.
• Monitor emerging cyber threats and ensure local risks are appropriately managed and escalated.
• Support the Branch's response to technology and cyber incidents.

Information Security & Data Protection

• Support implementation and maintenance of Information Security controls and standards.
• Partner with Legal, Risk and Compliance to ensure ongoing compliance with data protection requirements.
• Promote awareness of information security and data protection obligations across the Branch.
• Coordinate audits, reviews and assurance activities relating to information security and data protection.
• Support the delivery of remediation actions arising from reviews and assessments.

YOUR PROFILE

Personal and Social

• Proven people leader with experience managing multidisciplinary operational teams.
• Strong stakeholder skills, able to work with and challenge people at all levels, including senior management and Group functions.
• Excellent communication and presentation skills, with the ability to translate complex topics into practical business solutions.
• Highly organised, proactive and capable of managing multiple priorities simultaneously.
• Demonstrates sound judgement, resilience and composure under pressure.
• Collaborative leadership style with the ability to build trusted relationships across the organisation.
• Strong coaching and team development capabilities.

Professional and Technical

• Extensive experience within operational resilience, operational risk, outsourcing, business continuity or a related discipline within a regulated financial services environment.
• Minimum 7 years' relevant experience, including management responsibility.
• Strong understanding of operational resilience frameworks and regulatory expectations.
• Experience managing business support, operational services or corporate infrastructure functions.
• Demonstrable experience in third-party risk management and outsourcing governance.
• Knowledge of business continuity, crisis management and resilience testing methodologies.
• Strong understanding of cyber security and information security principles.
• Experience producing management information and presenting to committees and senior governance forums.
• Knowledge of ServiceNow or similar governance and workflow management tools.
• Previous experience managing budgets, suppliers and service delivery functions would be advantageous.

We arelooking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on ourCareer site.

Is this not quite what you are looking for? Set up ajob alert by creating a candidate accounthere.