VP Global Operation

Role Description:

Overall management of global supply chain, logistics, and subcontractors (manufacturers)

Management of the IT function

Management of the Customer Support department

Ensuring efficiency and quality of operational processes

Achieving business objectives and supporting company growth and organizational strategy

Key Responsibilities:

Planning and managing finished goods inventory across global logistics centers

Meeting customer delivery deadlines

Oversight of logistics centers, including continuous improvement of efficiency, response times, and costs

Oversight of distribution and transportation operations, ensuring target shipping times and cost optimization

Implementation and maintenance of organizational information systems at headquarters and across group companies

Responsibility for the company’s IT infrastructure

Management of Customer Support and Customer Success operations

Building and developing the Customer Services organization

• Bachelor’s degree in Industrial Engineering; Master’s degree in Business Administration / Information Systems
• Strong systems-thinking mindset with a business-oriented approach
• Proven management experience in an industrial company with international operations - must
• Management experience in a high-volume operational environment - must
• Familiarity with information systems and advanced operational management and control methodologies
• High-level English proficiency; additional languages are an advantage
• Willingness to travel abroad