Customer Implementation Manager

• Lead national contract implementations for a global electrical supplier
• Drive KPI delivery, margin optimisation and stakeholder alignment
• Belong to an innovative and stable company, investing in a better future

With more than1,900 branches across 17 countries, Rexel is a global leader in electrical and energy‑efficient solutions. We help industries, businesses and communities operatesmarter, safer and more sustainably — and now you can be part of that mission.

We’re looking for a Customer Implementation Manager to drive the successful rollout of major customer contracts and ensure ongoing delivery against agreed KPIs. This role is critical in supporting our National Key Account team and managing the National Customer Engagement Team.

• Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
• Work closely with National Key Account Managers and internal key stakeholders
• Project manage implementation activities
• Align internal and external stakeholders, setting expectations and confirming deliverables
• Manage the NCET National Customer Engagement Team
• Formallyclose out implementations once all criteria are met
• Support customer reporting requirements
• Ensure contract KPIs — includingDIFOT, cost savings and service metrics — are consistently achieved

• Strong understanding ofelectrical wholesale branch operations
• Proven ability toinfluence stakeholders at all levels
• Experience working onstrategic contracts with major customers
• Demonstratedproject management capability
• Commercial experience engaging withstrategic clients
• Proficiency withMS Project, Excel and PowerPoint
• Excellent communication, negotiation and relationship‑building skills
• Strong problem‑solving ability and a track record ofmeeting deadlines
• Management experience preferred

We’re committed to helping you grow, thrive and feel valued.

• Genuinecareer pathways across specialties, leadership and global mobility
• A business recognised as anenvironmental leader
• A diverse, inclusive culture whereyour voice matters
• Access to our#RexelMentoring program
• KUDO$ rewards platform with thousands of discounts
• Wellbeing support,birthday leave, and a fun, safe, supportive workplace

#feeltheenergy and find out more at rexel.com/careers

Join us in leading the charge towards a brighter, more sustainable future for everyone.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.

A pre‑employment medical, drug test and national criminal record check may be required.