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Retail Operations Specialist
Boots
🇬🇧 United Kingdom
On-site
5 days ago
- SAP
- Excel
- Power BI
- PowerPoint
- Equity
5 days ago
Job Description
Location:Nottingham, BeestonContract:Full time, PermanentÂ
Closing date: 05/10/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? At Boots, we’re dedicated to building a brilliant environment for our people, empowering them to deliver exceptional care, confidence, and connection in communities across the UK and Ireland. The Retail Operations team sits within the heart of Central Operations, leading and continually reviewing the retail operational activity and compliance in across all stores.  Our mission is to make operations simpler for stores, better for customers and more valuable for Boots.
If you have an eye for detail, a good understanding of store’s retail operations and are passionate about making retail operational activity simpler for stores, better for customers and more valuable for Boots, this could be the perfect opportunity for you within the Central Operations function.
What You’ll Be Doing
Reporting into the Retail Operations Manager, you will lead all MyStock retail operational processes with a robust focus on improving On Shelf Availability, Stock File Accuracy and Customer Satisfaction of Availability. You’ll also lead and support initiatives and projects to all stores through detailed and robust engagement plans. This includes elements across the stock management activities that store colleagues complete across MyStock including Goods In, Work Delivery, Fill & Count, Goods Out and other Stock Tasks such as Clearance, Chilled Food and Date Checking.
In this role, you will:
- Collaborate with various teams to enhance operational efficiency and customer satisfaction.
- Collaborate with the SOS Field Team to support implementation, as well as capture insights & feedback.
- Analyse retail performance metrics to identify areas for improvement.
- Implement innovative solutions to streamline processes and enhance service delivery.
- Drive operational consistency through a robust operational platform across all stores
- Create and deliver implementation guidance and engagement plans to support activity.
- Act as a key point of contact for operational queries, ensuring smooth communication across departments.
- Using operational data, including stocktake data from SAP P2W, to support business decisions and drive improvements.
What You’ll Need to Have (Our Must-Haves)
- Proven experience in retail operations or a similar role.
- Experience working in store
- Exemplary written and verbal communication and engagement skills.
- Microsoft Office skills, particularly Excel (including formulas, data analysis on Power Bi and reporting) and PowerPoint.
- The ability to build strong relationships and work collaboratively with multiple teams.
- Excellent stakeholder management, including the ability to influence stakeholders at all levels.
- Experience engaging directly with store colleagues to gather feedback, understand operational challenges and identify practical solutions
- Experience in project management or process improvement initiatives.
- Familiarity with retail management software and tools.
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. Your journey with us could lead to various career development routes, allowing you to explore new challenges and advance your career within our dynamic organisation.
Rewards Designed for You
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday, discounted gym membership, life assurance, and much more.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s Next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots!
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- Level: Level 6
- Business area: Support Office
- Function: Customer Support Centre, Retail & Central Operations
- Keywords: Retail, Operations, Specialist
- Hours per week: 37.5
- Latitude,longitude 1: 52.927182,-1.183948
- Office use only: No
- Airport: No
- No7 Careers: No
- Company: Non Stores
- Division: Non Stores
- Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
- Area: East Midlands (non stores)
- Job Code: FJH Specialist
- Store: Nottingham Support Office
- Req Posted Date: 28-Sep-2026
Retail Operations Specialist · Boots