Retail Manager (Trip Interview)

Job Description

Responsibilities

• Assuming responsibility for the shop’s smooth and effective operation; determine extended hours to meet Guest needs, accurate staffing levels; supervise team and perform sales duties.
• Leading Retail team as well as training and orienting new hires and mentoring and developing teams (i.e. Guest service and recovery, product information, security procedures, etc.)
• Leading all aspects of selling of ship/island merchandise in fixed and mobile retail locations; product focus could include but is not limited to DCL specialty merchandise, onboard art program, duty free products, jewelry, and princess, knight and/or pirate makeover experiences
• Inspect shops on a regular basis to ensure that merchandise is accurately labeled, well-displayed, point-of-sale promotions are in place, and the shops are clean and orderly
• Provide inventory management training
• Balance shop sales, counting, receiving and pricing of merchandise on direct shipments and shipments from the Warehouse
• Ensure exceptional guest experience and operation in onboard Bibbidi Bobbidi Boutique & Pirate’s League
• Ensure accurate documentation and notification to shore side operations to any variances
• Document off loading or transferring of the merchandise from the ship for customs
• Prepare financial and computerized reports at the end of each cruise summarizing sales revenues and provide highlights of merchandise sold
• Supervise and assist in cleaning activities to USPH standards of shops by Retail Sales Associates
• Oversee and alter visual standards of display windows and shops as necessary
• Spot check cycle counts (mini physical inventory of skews)
• Mentor and develop crew as it relates to performance and future goals and objectives

Basic Qualifications

• Minimum three years recent retail management experience
• Minimum one year management experience, within the last three years
• Ability to demonstrate a passion and strong, ongoing focus towards exceeding guest satisfaction and sales goals in order to exceed incentive targets which impacts the individual, team and overall department success
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Appreciate diversity among guests and crew

Preferred Qualifications

• Ship experience a plus
• Experience and knowledge in fine jewelry, watches, perfume, cosmetics
• Experience balancing and/or evaluating end of day sales and producing reports
• Experience handling a large stock of product as well as the inventory of merchandise

Additional Information

This is a SHIPBOARD role.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Retail Operations
• Job Type: Full Time