Customer Engineering Manager III, Mid-Market Enterprise, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Ability to travel up to 50% of the time.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• Experience driving delivery and consumption plans for complex, cross-pillar cloud solutions.

Responsibilities

• Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.    
• Partner with Sales to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.