Restaurant Manager (Trip Interview)

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 

As Restaurant Manager, you will uphold the high service standards and promote salesmanship in Disney Cruise Line's restaurants. 

You will report to the Manager of Food and Beverage Services 

Responsibilities

• Ensure service standards within restaurant
• Actively work to achieve higher service standards including identify unsatisfied Guests and perform Guest Service Recovery as needed
• Responsible for the training & development in partnership with Service Excellence Leader
• Handle and deliver all Guest special requests/ dietary needs/ allergy requests within Dining Room/ section
• Coordinate restaurant table reservations focusing on Guest Satisfaction and balance between service teams
• Create an open, inclusive work environment by displaying Disney Cruise Line leadership in every day decisions and actions
• Enhance Crew moral and capacity to deal with high Guest volume and changing external circumstances
• Coordinate team schedules and organize cross utilization of staff
• Ensure show readiness of Dining Rooms at all times- in terms of cleanliness and maintenance
• Manage all meal periods with the same dedication and focus in all F&B venues
• Ensure all service related working procedures are in compliance with USPH standards
• Inspect the Restaurant prior to opening and closing to ensure compliance with Disney Cruise Line and USPH standards
• Periodically review sanitation discrepancies and improvements in the restaurant
• Ensure Dining team follow SMS procedures in all areas of the operation i.e. safety related and allergy procedures
• Facilitate department meetings and regular 1:1 meetings with all Crew in your team
• Spot check inventories and supplies for correctness and accurate storage
• Identify areas of accident prevention and related training
• Promote salesmanship and monitor that all suggestive selling techniques are being used by their service team

Basic Qualifications

• Minimum three years management experience in a fast paced high volume restaurant (150+ covers per meal period)
• Previous experience in supervising a multinational team of 45+ team members
• Good knowledge of food and beverage trends
• Proficient in wine knowledge and Food and Wine pairing
• Excellent communication skills and ability to interact with Guests of all ages
• Proficiency with POS systems

Preferred Qualifications

• Ship experience preferred
• Formal Hospitality training or Hotel school preferred

Additional Information

This is aSHIPBOARDrole.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Food and Beverage
• Job Type: Full Time