Restaurant Manager CBK

Job Summary/Overview

Essential Duties and Responsibilities

A Shift Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

• Oversee and guide the performance of the restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.
• Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.
• Provide training, coaching, and feedback to ensure high-quality service standards.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with labor laws and regulations, including break schedules and overtime.

Qualifications

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to interact with staff and customers effectively.
• Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
• Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software, POS systems, and other relevant tools.

Skills and Knowledge:

• Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
• Excellent customer service and communication skills
• Basic math skills

Personal Attributes

• Safety-minded
• Professional and friendly
• Self-motivated
• Honesty and integrity
• Attention to detail
• Team-oriented/team player

Reports to: General Manager

Supervises: None

Certifications and Licenses:

SERV-SAFE certified

A valid Florida Driver's License with an acceptable driving history is required.