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Resort Team Leader - Sharm El Sheikh
Jet2
Location not stated
Manager or above
1 month ago
1 month ago
What you will be doing...
Join Jet2holidays' Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.We have a fantastic opportunity to joinJet2holidays as aResort Team Leader. In this role, you will play a vital part in leading a team of Airport and Resort Representatives who are responsible for delivering outstanding customer service and enhancing our customers' airport, transfer and holiday experience. You willWork As One Team with internal and external suppliers and stakeholders andTake Responsibility for your teams' performance by regularly reviewing Management Information (MI), customer feedback and operational data to identify opportunities for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including:
- Local employment contract via our local agent
- Competitive salary
- Monthly Car Allowance
- Coaching, development & career progression across Jet2.com & Jet2holidays
- Recommend a Friend bonus scheme
Supporting your manager, you willWork As One Team with internal and external stakeholders to ensure your teams deliverVIP industry-leading customer service throughout every stage of our customers' holiday experience, from arrival at the airport through to their time in resort and return journey home.
You will be provided with comprehensive training to ensure you:
- Create Memories for our customers byanalysing MI & Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.
- Take Responsibility for investigating and resolving customer escalations, operational challenges, flight disruptions, serious incidents and emergency situations using our in-house digital systems.
- Create and issue monthly rosters alongside our UK-based Planning Team in line with SLA requirements and budgets and support performance management activities, including coaching, development, recognition and HR-related processes.
- Be Present for your teams by hosting regular in-person and virtual team meetings, delivering training for new and existing colleagues, and conducting monthly performance and welfare 1-1s.
- Work as one Team with Destination Managers, Agents, Transfer Providers, Hotel Partners and wider stakeholders, using MI, customer feedback and operational performance data to drive improvements and achieve business objectives.
As part of our management team, you will also be required to participate in an on-call rota and provide support during operational disruption, emergencies, major incidents and customer escalations both in resort and at the airport.
What will you need?
You will ideally have experience inHoliday Operationsor similar. Experience of managing a customer-facingteam and provenpeople management skills are essential. Conversational level in the local language is also advantageous.
Please note that this is a physically demanding role as you’ll be supportinga fast-paced operation and will constantly be on the move.
As we employ on local employment contracts, you will already hold the full right to work documentation or be willing to apply for right to work documentationrequiredforEgyptand be living in the destination or willing to relocate and source yourown accommodation.
Due to the level of travel required in the role, you will be required to hold a full and valid driving licenceand have your own car with appropriate insurance. Business Travel expenses are reimbursed.
To meet some of our team and find out what life is like withJet2holidays follow us on Facebook:Jet2Careers OverseasWe look forward to your application & you starting your career withJet2holidays!
- Salary: Competitive
- Country: Egypt
- Careers With Us: Holidays Operations
- Careers Dept: Overseas roles in Destination
- Careers Team: In Resort
Resort Team Leader - Sharm El Sheikh · Jet2