Manager, Global Benefits and HR Operations

Position Purpose

Reporting to the Director of Human Resources Operations, theManager, Global Benefits and HR Operations provides exemplary employee support and strategic systems management in support of a robust HR function. This position manages RTSL's global benefits strategy, Human Resource Information System (HRIS) architecture, leave administration, and HR compliance. The role oversees the design, evaluation, and delivery of benefits, and advises leadership on the most competitive, cost-effective options for RTSL's global workforce. As the owner of the organization's HRIS, this position ensures data integrity, process alignment, and compliance with all applicable federal, state, local, and international regulations. The position also serves as the primary liaison to employees for all benefits and leave matters. This is a full-time remote position open to candidates based in the United States.

Core Responsibilities

Benefit Management 

• Manage RTSL's global benefits strategy by assessing competitiveness andequity across all locations andusing benchmarking,utilization trends, and an understanding ofRTSL's organizational cultureandbudgetto guide recommendations.  
• Own the fullprojectlifecycle of benefit plan design and management, including planning, vendor selection, negotiation, contracting, communication strategy, implementation, and annual renewals. 
• Overseebenefits administration with staff and partners, ensuring all enrollment processes, billing, data flows, and compliance activities function reliably across regions.Maintain updated benefit summaries and plans for all RTSL employee locations, including employer-of-record contracts, global handbooks, and benefit plan documents.  
• Steward strong partnerships with brokers, carriers, and internal stakeholders to ensure delivery of plans and to drive continuous improvement in service, efficiency, and employee support. 
• Manage employer-sponsored retirement plan contributions and plan reconciliation. Coordinate and serve as a member of the403(b) plan committee.  

Leave Management  

• Review anddetermine all leave types,eligibility criteria,entitlements,andlimitations for each uniqueemployeeleave circumstance.  
• Advise managers and employees on leave matters,modelingempathy and technicalexpertise. 
• Liaise with leave-processing vendors for approval and payment of STD/LTD insurance and state-mandated PFL/disabilityprograms,and utilize the HRIS to configure and track leave requests in accordance with local statutory laws globally.  

HRIS Administration   

• Serve asstrategic owner and administratorof the HRIS,overseeing system configuration, data architecture,andpermission structuresto ensure accuracy andseamless employee and administrator experience.  
• Design, implement, andmaintain SOPs andworkflows to ensure data integrity across all HRprocesses whileanticipating downstream impacts on Payroll, IT, Finance, and other stakeholders. 
• Liaise with the Payroll Officerto ensure end-to-end alignment of data transfers, proactively identifying and mitigating risks that could affect pay, benefits, or compliance.Manage non-exempt employee time-tracking. Provide time sheet utilization and FLSA training to employees and their managers. Review and ensure manager approvals prior to bi-weekly payroll. 
• Conductperiodic audits to ensure employees' pay and benefits are processed accurately, andpartner with Finance counterparts to resolvediscrepancies.Leadquality checks to evaluate system performance, ensure adherence to internal controls, and drive continuous improvement in accuracy, automation, and efficiency. 
• Develop and deliver dashboards and data insights that equip management withtimely, decision-ready HR information.  

Compliance 

• Own benefits regulatory compliance, including management of audit requests,required disclosures, and reporting obligations across all USjurisdictions for health, workers' compensation, and retirement plans. 
• Maintain knowledge ofUS laws governing benefits administration practices to ensure organizational compliance with federal, state, and local regulations, such as ERISA, HIPAA, COBRA, FMLA, ACA, and international data protection laws. 
• Coordinate withappropriate vendors to filerequired reports in the US andsupport local finance and operationscounterparts to meetcountry officerequirements. 

Qualifications  

Experience: 

• 8+ years' progressive HR experience in benefits,payroll and HRIS administration  
• Experience administering benefits across different geographies
• Experience working for a global NGO preferred  

Education:  

• Bachelor's degree in human resources, businessadministration or related field

Skills & abilities: 

• Ability to create andmaintain excellent business and interpersonal relationships with staff at all levels and different geographies  
• Proven ability tomaintain a high degree of confidentiality and professionalism around sensitive information  
• Ability to manage multiple priorities and projects efficiently and effectively   
• Proven ability to manage change and large-scale organizational communications and benefit initiatives  
• Demonstrated success in following established processes and processing information with a high degree of accuracy, efficiency, and sense of urgency  
• Knowledge of federal, state, and local employment laws and regulations  
• Strong attention to detail and highly organized  
• Proficiency with HR and payroll systems  
• Advanced knowledge of MS Office  

Preferred qualifications

• HR Certifications – SHRM-CP and/or PHR

Compensation and Benefits 

Resolve to Save Lives prides itself on cultivating a supportive, connected remote team doing work that matters. We do everything possible to ensure our employees are connected and set up for success. 

The starting salary range for this position is $80,000 to $92,000 annually. The exact offer will bedetermined byvarious factors, such as the candidate's skills and experiencerelative to the requirements of the role.

In addition to a competitive salary, Resolve to Save Lives provides a generous package of benefits, including: 

• Health insurance for you and your dependents 
• Contributions toward retirement  
• Paid annual leave and sick leave, in addition to public holidays 
• Two paid, week-long organization-wide breaks at mid-year and end-of-year  
• Professional development and home office setup benefits 
• Up-to-date computer equipment