IT Helpdesk Agent

Role overview

Remote Recruitment is hiring an IT Helpdesk Agent to support the staff of a UK-based employer as part of a fully remote team. You will be the first point of contact for technical issues, helping people get back to work quickly and calmly. This is a 100% remote role for South African talent, working UK business hours (09:00–17:00 UK time / 11:00–19:00 SAST).

Key responsibilities

• Respond to first-line IT support requests by chat, email and phone
• Troubleshoot common hardware, software and account issues
• Log tickets and track them through to resolution
• Guide users through fixes in clear, plain language
• Escalate complex problems to senior engineers

What you'll need

• Experience with IT support or helpdesk work
• Familiarity with Windows, Microsoft 365 and ticketing tools
• Patience and clear communication with non-technical users
• Good written and spoken English
• A quiet home workspace with reliable internet

What's on offer

A salary of R16,000–R20,000 per month, fully remote work, and a team that supports your development. Remote Recruitment helps skilled South Africans build long-term careers with UK employers from home.