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Customer Retention Specialist

🇿🇦 South Africa

CRM

Management

Account Management

Recruitment

Customer Support

Customer Retention Specialist

from 🇿🇦 South Africa

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.

Key responsibilities

  • Contact customers who may be at risk of cancelling
  • Understand concerns and offer fair, helpful solutions
  • Highlight the value of products and services clearly
  • Track retention conversations and outcomes in the CRM
  • Gather feedback and share patterns with the team
  • Work towards agreed retention targets

What you'll need

  • Experience with customer service, retention or account management
  • Confidence handling sensitive conversations calmly
  • Familiarity with using a CRM
  • Clear, warm spoken and written English
  • A reliable home internet connection and quiet workspace

What's on offer

  • Salary of R16,000–R20,000 per month, paid in ZAR
  • A fully remote role — work from anywhere in South Africa
  • Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST)
  • A friendly Remote Recruitment team behind you and a stable, long-term UK client
by @maxrusakovic