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Customer Experience Manager

🇿🇦 South Africa

Management

Design

Sales

Recruitment

Customer Support

Customer Experience Manager

from 🇿🇦 South Africa

Remote Recruitment is hiring aCustomer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty.

Key Responsibilities

  • Lead and develop a team of customer support and success professionals
  • Define and own customer experience KPIs including CSAT, NPS, and resolution time
  • Analyse customer feedback and journey data to identify pain points and improvements
  • Design and implement processes to improve service quality and consistency
  • Work cross-functionally with product, sales, and operations to resolve systemic issues

What You'll Need

  • 4+ years in a customer experience, customer success, or support management role
  • Proven track record improving customer satisfaction metrics
  • Strong leadership and coaching skills
  • Analytical mindset with experience using CX data and tools
  • Reliable internet and a professional home workspace

What's on Offer

  • Salary: R28,000 per month
  • Full-time, permanent remote position
  • Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
  • Equipment provided | 20 days paid leave

We welcome all applicants. Apply today to champion great customer experiences for a UK business.

by @maxrusakovic