Call Centre Agent

Remote World connects South African talent with UK employers. This Call Centre Agent role is a fully remote position supporting a UK-based business, working regular UK hours from the comfort of your own home.

About the Role

As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems.

Key Responsibilities

• Answer inbound calls and respond to customer queries professionally and promptly
• Resolve complaints and escalate where necessary, following company procedures
• Update customer records accurately in the CRM after each interaction
• Meet daily call-handling targets and quality standards
• Support outbound follow-up calls as needed
• Work closely with team leaders to identify and flag recurring issues

What You'll Need

• Experience with customer-facing roles, ideally in a call centre environment
• Clear, professional spoken English with strong listening skills
• Familiarity with CRM systems or customer management tools
• A reliable internet connection and a quiet workspace at home
• Ability to stay calm under pressure and handle difficult conversations with care

What's on Offer

• R13,000–R16,000 per month (depending on experience)
• Fully remote — work from anywhere in South Africa
• Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
• Supportive team with ongoing training and feedback