Veterinary Relationship Manager

At Covetrus, theVeterinaryRelationshipManageris a quota-carrying role thatleads the ongoing optimization of our keyveterinarycustomer accounts. This roleis responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible foridentifying and addressing customer needs, pain points, and opportunities tooptimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities areidentified. The SeniorVeterinaryRelationshipManagerwill closely partner withVeterinaryAccount Executives (VAE) toidentifyVetSuite opportunities and drive further growth within the sales segment. 

Primary Responsibilities 

• Serves as the key sales contact tooptimize and support accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets. 

• Leads the sales organization in achieving and exceeding revenue and gross profit goals through customer relationship nurturing. 

• Leverages internal content andexpertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption. 

• Predicts customer needs, pain points, and opportunities to proactively generate potentialVetSuite opportunities and drive further growth and adoption within the sales segment.  

• Collaborates closely withVeterinaryAccount Executives to assess, communicate, and pursueVetSuite leads to maximize growth potential and customer value; communicatesVetSuite leads to VAEs via Salesforce.com (SFDC). 

• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.  

• Creates internal reports tooptimize customerutilization,identify growth opportunities, and guide sales team efforts.  

• Manages andmaintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.  

• Secures deals across all product offerings and manages contract renewals to ensure ongoing customer satisfaction and retention.  

• Supports Regional Director serving as a peer leader in the region by mentoring new VRMs through onboarding process, sharing best practices within region and zone and aiding in coaching other team members towards these practices. 

• Supports Regional Director in developing and executing regional strategies.  

• Performsadditional duties and tasks as necessary to support the team and companyobjectives. 

Performance Measures 

• Gross Profit​. 

• VetSuite Sales. 

• Point Solution Sales. 

• Revenue. 

Experience Requirements 

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field isrequired, with a minimum of5years of relevant experience in sales, account management, or similar roles within theveterinaryor healthcare industry.  

• Proven history of consistently exceeding sales quotas and delivering on otherobjectives as assigned bymanagement. 

• Previous experience serving as a “player coach” by mentoring new hires or coaching teammates to improveperformance. 

Skill Requirements 

• Demonstrates expert ability to work collaboratively in a matrix organization and effectively pull through business. 

• Ability to predict and proactively serve customer needs/objectives with differentiated offers and solutions thatCovetrus can deliver. 

• Proven ability to interact with all levels of stakeholders in a customer’s business and engage in discussions about the totality of their operation, includingidentifying where third-party relationships couldbenefit their workflows. 

• Consistently meets and surpasses sales goals,showcasing an expert understanding of the sales process, client needs, and effectiverelationship-building strategies. 

• Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflicts. 

• Ability and willingness to engage in coachingconversations.  

• Willingness to document best practices of sales skills for deployment to other areas of the sales organization – Being a talent multiplier from “beside” 

• Ability to partner closely with staff across departments to implement growth strategies.  

• An expert understanding of CRM tools functionality and practical experience used to support the management of an account. 

• Self-motivated andgoal-oriented, requiring minimal day-to-day supervision. 

Work Environment 

• Travel daily for field visits, meetings, and training; travel may vary depending on region. 

• Attendance at annual national and relevant regional sales meetings isrequired. 

• Occasional night/weekend travel may be necessary. 

• A valid state driver's license isrequired. 

Preferred Qualifications 

• 6-7 years of relevant experience in sales, account management, or similar roles within theveterinaryor healthcare industry is stronglypreferred.