Specialist CRM Software Engineer

ABOUT AMGEN 

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier,fuller and longer. We discover, develop,manufacture and deliver innovative medicines to help millions of patients. Amgen helpedestablish the biotechnology industry more than 40 years ago andremains on thecutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. 

ABOUT THE ROLE 

Role Description: 

TheSpecialist Software Engineer collaborates with Salesforce/Veeva CRM Admins,DataEngineers, and Architects to streamline the delivery ofVeeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines.Develop/configureapplications that can be used on the go (mobile-first) usingstandards-based solutions such as Lightning WebComponents, toolset will include Visual Studio Code, SFDX,working with tools such as Copado CI/CD,Git andsupportintegration technologies such as MuleSoft or Databricks.This role involvesconfiguring and custom coding within CRM (Salesforce or Vault)to buildfeatures that support Sales businessusers.  

Roles & Responsibilities: 

• Leadsdevelopment in Salesforce/Veeva CRM tobuild/configure new and existing features 

• Works closely with Product Owners andcross functionalDevelopment Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks 

• Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veevaecosystem 

• Provides ongoing support and troubleshooting for post-release issues, ensuringtimely resolution of any problems that arise 

• Maintain andoptimizeexisting configurations and customizations by limiting/eliminating tech debt to streamline the system 

• Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline 

• ResearchVeeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis 

• Work closely with other developers in the team including Product Owner, BusinessAnalyst,Salesforce Admins,QA analystandScrum Master,crossfunctionalteams 

• Develop innovative solution using generative AI technologies 

• Conduct code reviews to ensure code quality and adherence to best practices 

• Create andmaintain documentation on software architecture, design, deployment, disaster recovery, and operations 

• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements 

• Analyze and understand the functional and technical requirements ofapplications, solutions andsystems and translate them into software architecture and design specifications 

• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software 

• Identify and resolve software bugs and performance issues 

• Maintain detailed documentation of software designs, code, and development processes 

• Drive Production Support for CRM to ensure efficient service to system users 

Basic Qualifications and Experience: 

• Doctorate Degree OR  

• Master’s degree with 6 - 11 years of experience in Computer Science,IT or relatedfield  OR  

• Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or relatedfield ORDiploma with 10 - 15 years of experience in Computer Science,IT or related field  

Functional Skills: 

• 5+ years of experience as a SalesforceCRM Developer 

• In-depth knowledge of Salesforcedevelopment includingexperience working with MuleSoft or Databricks integrations 

• Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions. 

• Experience with version control systems like Git 

Good-to-Have Skills: 

• Experience working with Veeva CRM and large CRM Migration experience 

• Proficient inApex, JavaScript, and other programming languages. 

• Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado. 

• Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies. 

• Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines. 

Professional Certifications  

• Salesforce Developer2 (required) 

• Salesforce Development Lifecycle Designer 

• Salesforce Platform Builder  

• Veeva CRMSystemsAdministrator 

• Copado Fundamentals I/II (Admin / Developer) 

Soft Skills: 

• Excellent analytical and troubleshooting skills 

• Strong verbal and written communication skills 

• Ability to work effectively with global, virtual teams 

• High degree of initiative and self-motivation 

• Ability to manage multiple priorities successfully 

• Team-oriented, with a focus on achieving team goals 

• Strong presentation and public speaking skills 

EQUAL OPPORTUNITY STATEMENT 

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation toparticipate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestan accommodation.