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Service / Project Manager Junior and Medior

Service / Project Manager Junior and Medior

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About Smile

Passionate about tech, digital solutions, and innovation? Join 1,800 employees atSmile, the European leader in open-source integration and consulting across 20 offices in 9 countries.

Collaborative spirit and continuous knowledge sharing are at the core of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital ecosystem.

On behalf of one of our major clients based in Brussels, we are actively looking for aService / Project Manager (Junior or Medior) to oversee infrastructure, service operations, and application delivery workflows.

Mission & Responsibilities

In this dual-capability role, you will support both strategic project delivery and structured service lifecycle management.

  • Project & Service Governance: Define parameters using Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.

  • IT Service Management (ITSM): Apply ITIL processes and leverage ServiceNow to track and optimize daily IT delivery and support operations.

  • Methodology & Agile Execution: Work within structured environments (Prince II) alongside agile frameworks (SAFe, DSDM).

  • Application Lifecycle Management: Monitor the end-to-end lifecycle of web applications, ensuring smooth transitions from development to production.

  • Tracking & Reporting: Build operational dashboards and track progress using MS Project Online, Jira, and Confluence.

Required Profile

Technical & Methodological Skills:

  • Working knowledge ofPrince II andITIL best practices.

  • Hands-on experience with Agile setups (SAFe,DSDM).

  • Technical proficiency inServiceNow, MS Project Online, Jira, and Confluence.

  • Strong grasp of web application lifecycles and deployment workflows.

Language Requirements:

  • English: Professional proficiency (Minimum 3/4)AND

  • Dutch OR French: Professional proficiency (Minimum 3/4).

Seniority Criteria:

  • Junior Level (1+ year): Practical experience in IT project coordination or service desk support.

  • Medior Level (3+ years): Proven ability to autonomously manage medium-scale IT projects or application services.

Why Join Smile?

  • Peer Management: Proximity management designed to support your personal growth.

  • Continuous Learning: Access to e-learning platforms, sponsored certifications, and knowledge sharing.

  • Vibrant Community: Regular team events, annual conventions, summer parties, and afterwork gatherings.

Recruitment Process

  1. First Contact: A brief intro call to discuss your career goals.

  2. Introductory Meeting: An opportunity to detail your background.

by @maxrusakovic