Senior Collection Specialist, UK Team

Deliver the results that drive change. 

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, ourpeople and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.  

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+countries we listen to each other, activelycontribute and grow together.  

Join us in our exciting quest to buildthe future home. 

About the role: 

As aSenior Collection Specialist, you will play a key role in managing the collections process for our UK and Ireland business units, building strong relationships with customers and internal stakeholders while driving effective credit and collection activities. 

You willbe responsible for resolving overdue accounts,identifying and addressing payment issues, and ensuringtimely cash collection. As a trusted point of contact for our business partners, you will deliver an excellent customer experience whilemaintaining strong attention to detail and a proactive approach to problem-solving. 

At Electrolux Group, being part of our team means more than just working together. We support one another, share knowledge, celebrate successes, and create opportunities for everyone to learn and grow. 

Whatyou'll do: 

• Manage the end-to-end collection process for UK and Ireland entities, proactively contacting customersregarding overdue accounts anddetermining reasons for non-payment 

• Build andmaintain strong relationships with customers and internal stakeholders to support effective debt resolution 

• Deliver the highest level of customer service while balancing business and financial objectives 

• Analyse customer account data, assess paymentbehaviour, and takeappropriate actions to reduce overdue balances 

• Investigate and support the resolution of payment discrepancies, queries, and disputes 

• Monitor collection performance andidentify opportunities for process improvements 

• Support team members in achieving both individual and teamobjectives, sharing knowledge and best practices 

• Prepare regular and ad hoc reports, providing insights into collection performance and account status 

• Collaborate closely with the GBS Collections Manager and other business stakeholders 

• Create, update, andmaintain process documentation, including process maps, desktop procedures, and work instructions 

Qualifications & Requirements: 

• Proven experience in Collections, Query and Dispute Management, and Order-to-Cash (OtC) processes 

• Strong understanding ofOtC accounting principles, activities, and best practices 

• Fluent English, both written and spoken 

• Excellent communication and interpersonal skills, with a professional and customer-focused approach 

• Strong negotiation and relationship-building abilities 

• Advanced knowledge of SAP and Microsoft Excel 

• Proficiency in Microsoft Office applications 

• University degree in Finance, Accounting, Business Administration, or a related field is preferred 

• Ability to work effectively in a fast-paced environment and manage multiple priorities 

• Experience working within a multicultural, internationalorganisation 

• Availability to work between 9:30-17:30 Monday to Thursday and 8:40-16:40 on Fridays 

Whereyou'll be: 

You will be based in our modern Kraków office, working alongside colleagues who deliver Finance, HR, and IT services across Europe. Our collaborative and international environmentprovides excellent opportunities for professional development, networking, and career growth. 

Benefits highlights: 

• Hybrid working model (up to 5 remote working days per month) 

• Life insurance 

• Worksmile Cafeteria benefits platform 

• Extensive learning and development opportunities 

• Flexible career paths and internal mobility opportunities 

• Inclusive, international, and collaborative work environment 

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.