Reliability & Operational Lead – Idea to Market Applications

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

We are looking for an experiencedReliability & Operational Lead to ensure the stability, performance, and security of ourIdea to Market (I2M) application landscape, with a strong focus onTeamcenter and R&D tooling.

In this role, you own theend-to-end operational performance of business-critical PLM and engineering applications in a global environment. You lead L1.5/L2/L3 support teams, driveincident and problem management excellence, and ensure continuous improvement of system reliability and user experience.

You act as theprimary operational SPOC across business, engineering, and IT, ensuring seamless collaboration and alignment with business priorities. You also play a key role indriving automation, security compliance, and operational maturity, contributing directly to engineering productivity and faster time-to-market.

Key Areas of Responsibility

• Ownend-to-end reliability, availability, and performance of Teamcenter and the broader R&D application landscape
• LeadL1.5/L2/L3 support operations, acting as the primary escalation point
• Driveincident, problem, and change management in line with ITIL standards and SLAs
• Leadroot cause analysis (RCA) and ensure implementation of sustainable fixes
• Define and executecontinuous improvement and automation initiatives (monitoring, scripting, preventive maintenance)
• Coordinatereleases, upgrades, patches, and deployments with internal teams and external suppliers
• Govern and managesupport partners / suppliers (e.g., AMS providers) on performance and delivery
• Ensuresecurity compliance and drive remediation actions in alignment with corporate policies
• Oversee Teamcenter configuration (BMIDE, workflows, ACLs, preferences) and core components (AWC, FMS, Dispatcher, indexing)
• Support and optimize integrations withCAD (NX, Solid Edge, SolidWorks), ECAD, and ERP (SAP)
• Maintain and improveoperational documentation (runbooks, SOPs, CMDB)
• Act asSPOC for stakeholders across Engineering, Manufacturing, Quality, Security, and IT
• Lead and mentor support engineers, ensuring consistency, quality, and knowledge growth

Required Experiences

• Bachelor’s or Master’s degree in Computer Science, IT, or related field
• 8+ years of experience in application support / operations, with at least3–5 years in a leading role
• Strong hands-on experience withSiemens Teamcenter administration and support
• Proven experience inITIL-based service management (incident, problem, change)
• Experience managingcomplex application landscapes and integrations (PLM, CAD, ERP)
• Strong leadership, stakeholder management, and communication skills
• Experience working withglobal teams and external suppliers

KPI's

• SLA compliance (Incident resolution, uptime, response times)
• Reduction inrepeat incidents and improved system stability
• Measurable improvements inMTTR / MTBF
• Adoption ofautomation and proactive monitoring
• Improvedapplication performance and user satisfaction
• Compliance withcorporate security standards
• Delivery ofRCA-driven structural improvements

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.