Relationship Executive - Factoring

Our client is recruiting aRelationship Executive – Factoring

Job purpose:

The role of the Relationship Executive – Factoring is to manage the customer relationship and sales ledger of a portfolio of SME’s and Corporate clients, ensure that the client risk is mitigated as per company risk appetite, while assuring good customer service and cross sell company’s products.

Responsibilities

Operations

•                              Manage an average portfolio of 40+ SME’s and Corporate clients.

•                              Accurately assess and mitigate the risk(transaction and debtor) through applying relevant techniques when recommending financing for each invoice

•                              Carry out daily financing process within a maximum of 24h

•                              Ascertain service continuity through system of alternates and appropriate handing over in case of absence

•                              Regular one to one meetings with Collections Assistants, follow up of the debt recovery process and resolve problems encountered during debt recovery and sales ledger administrative process

•                              Carry out variance analysis and implement remedial actions to secure company’s exposure as per set procedures.

•                              Handling of disputes

•                              Sales ledger administration

•                              Processing credit limit applications with the credit insurer _ determine whether recourse or non-recourse factoring

•                              Day-to-day handling of invoices (cross-checking of invoices, attending to financing requirements, etc)

•                              Ensure sounding and transaction risks techniques are in conformity with contractual terms , company guidelines while commensurate with evolution of clients invoicing methodology

•                              Identify and report promptly to the Team Leader Factoring Operations transactions that are not respective of contractual obligations

•                              Coach and support junior staff in their day to day work

•                              Enhance production rate and profitability of portfolio through relevant audits submitted to the Team Leader Factoring Operations or Senior Manager Factoring and ensure implementations of decisions taken.

Sales and Service

•                              Meeting existing clients on regular basis

•                              Client servicing and assistance to clients post-sales

•                              Reply to and follow up upon clients requests/complaints and correspondence promptly

•                              Perform any other cognate duties as may be required within the Business Unit

Profile :

•                              Degree Holder in relevant field

•                              At least one year experience in a relevant field