LikeRemoteRefund Leader, Sapporo Tanukikoji
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Nature and aim of theposition
This position is responsible for managing the tax refund counter staff at CIRC.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to customer service and satisfaction.
Main duties andresponsibilities
- Verify and refund Tax Free Forms
- Enhancing customer satisfaction
- Preventing refund error andfraud
- Prepare reports asneeded
- AdheringtoGlobal Blue and Merchant’s policies, guidelines andprocedures
- Supporting and maintaining strong relations with the merchants
MainKPIs
- Number of issuedtransactions
- Working hours management
Reporting andcollaboration
- Reporting line: Area Manager (East)
- Mainly cooperateswith:
- Peers at same and other Tax Refund counters
- Sales organization
- IT / Field Service
- Finance
- Human resources
- Merchants’staff
Background andEducation
- Must have abackground in commercial or business education
- Must have experience in face-to-face customers
- Must have experience inpeople management and leadership
- Must be able to communicate with merchants in Japanese
- Additional language skills (English/Chinese/Korean) are preferred
Specific skills andknowledge
- Must be dedicated to service and customersatisfaction
- Must be experienced in using officesoftware
- Must be a good teamplayer
- Must be flexible in terms of workinghours