LikeRemoteRefund Leader, Keio Shinjuku
from
Nature and aim of theposition
This position is responsible for managing the tax refund counter staff at Department Store.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to Department store service and customer satisfaction.
Main duties andresponsibilities
- Verify and refund Tax Free Forms
- Enhancing customer satisfaction
- Preventing refund error andfraud
- Prepare reports asneeded
- AdheringtoGlobal Blue and Merchant’s policies, guidelines andprocedures
- Supporting and maintaining strong relations with the department store
MainKPIs
- Number of issuedtransactions
- Non-cash refundingratio
- Working hours management
Reporting andcollaboration
- Reporting line: Counter Assistant Manager - Keio Shinjuku -
- Mainly cooperateswith:
- Peers at same and other Tax Refund counters
- Sales organization
- IT / Field Service
- Finance
- Human resources
- Merchants’staff
Background andEducation
- Must have abackground in commercial or business education
- Must have experience in face-to-face customers
- Must have experience inpeople management and leadership
- Must be able to communicate with clients and department store staff in Japanese
- Additional language skills (English/Chinese/Korean) are preferred
Specific skills andknowledge
- Must be dedicated to service and customersatisfaction
- Must be experienced in using officesoftware
- Must be a good teamplayer
- Must be flexible in terms of workinghours