Onboarding Specialist - Apprenticeship (H/F/NB)

⚡ WHO WE ARE

Have you ever booked a hotel online? Then you have probably used D-EDGE without knowing it.

Mission 🚀: Every day, we help more than 17,000 hotels worldwide develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures 📊: D-EDGE is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of 550+ experts across 20+ countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.

Culture 😍: At D-EDGE we are driven by these four key values:

• We care about people #PEOPLE FIRST

• We dare to share #OPEN COMMUNICATION

• We embrace change #ADAPTABILITY

• We go the extra mile #GO BEYOND

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

🧑‍🤝‍🧑 ABOUT THE TEAM

You will join the D-EDGE CRM Implementation team (3 people), dedicated to making sure new customers go live smoothly and quickly after signing. D-EDGE CRM helps hotels build stronger guest relationships and grow direct revenue by centralising guest data, enabling smart segmentation, and powering personalised communications and automations across the guest journey.

💻 YOUR SCOPE

Support customers through the implementation phase while developing your skills progressively — from observation to full project ownership — over the course of a 12-month apprenticeship.

🗓️ YOUR PROGRESSION OVER 12 MONTHS

Your apprenticeship is structured in three phases, each building on the last.

Phase 1 – Observation & adjustment (2 months)

You shadow the team and build your foundations:

• Active shadowing on customer calls (note-taking, client posture)

• Support with site configuration

• Participation in weekly team stand-ups

• Introduction to project tracking in Zoho Projects and reporting

Key skills to develop: overall understanding of the onboarder role, observation posture on customer calls, project tracking in Zoho.

Phase 2 – Supported ownership (3 months)

You take on your first direct responsibilities with supervision:

• Practice follow-up calls with mock scenarios

• Direct customer follow-ups on your tasks

• Support with site configuration

• Ownership of a defined scope (campaigns, app settings, etc.)

• Partial call facilitation (explaining adjustments to customers)

• First simple project in lead position, with supervision (month 6)

Key skills to develop: customer communication (written and verbal), task and deadline management within a project, organisation and prioritisation.

Phase 3 – Autonomy & consolidation (6+ months)

You operate independently on standard projects:

• Autonomous management of several standard implementation projects

• Site configuration support

• Sending recap emails and full follow-up (with supervision when needed)

• Sharing experience in internal meetings, with a project management posture

Key skills to develop: end-to-end project management, autonomous client relationship management, proactive approach and continuous improvement mindset.

🎯 YOUR MISSIONS

You are accountable for progressively owning the implementation journey — from observation to full autonomy — over 12 months.

• Shadow customer calls, support site configuration, and learn project tracking tools (Zoho Projects) in your first weeks

• Support customers through kick-off, timeline setting, scope definition, and expectation alignment

• Guide customers in defining the right configuration (use cases, rules, segments, content, workflows)

• Coordinate actions with technology partners already used by the customer (e.g., PMS, channel manager, third-party tools) to secure integrations and dependencies

• Deliver or support customer training, validate autonomy, and drive adoption of key features

• Send recap emails and manage full follow-up, with supervision where needed

• Track implementation KPIs (time-to-go-live, completion rate, quality, satisfaction) and share insights with the team

• Actively participate in building and improving implementation processes, templates, and best practices

This is a real hands-on apprenticeship — you will carry genuine responsibilities from month one, with structured support at every stage.

⭐ YOUR PROFILE

• You are organised, rigorous, and eager to learn

• You have strong written and spoken communication skills

• You are comfortable in a customer-facing environment

• You bring a team spirit, initiative, and a genuine sense of pedagogy

• You stay calm under pressure

• You are fluent in French and English, both written and spoken

Bonus points if:

• You are fluent in Spanish

• You have hospitality experience, or hotels feel like a second home

💜 WHY JOIN US

• 🤝 A caring and inclusive culture: respect, transparency, and autonomy

• 🚀 A strong product vision powered by dedicated R&D

• 🌐 An international workplace: 45 nationalities, offices in 20+ countries

• 📈 Real growth opportunities: structured progression, continuous learning

• 🧩 A role with impact: real responsibilities from day one, not just support tasks

Perks (Paris): a five-star onboarding with regular check-ins, a laptop and the tools to make your day-to-day easier, Swile meal vouchers, transport reimbursement (metro or bike), strong health insurance, hybrid working, friendly Paris offices.

🕒 CONTRACT & WORKING MODE

• 12-month apprenticeship contract (alternance)

• Hybrid, based in Paris

RECRUITMENT PROCESS

1. HR phone screen – 15 min

2. Quick call with hiring manager – 15 min

3. Interview with the hiring manager and members of the team + Case Study – 1h30

4. Interview with a senior stakeholder – 20 min

5. Then, welcome to D-EDGE