LikeRemoteOffice Assistant, Nephrology
$20.50 - $27.59
Office Assistant, Nephrology
from
$20.50 - $27.59
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Office Assistant will support the Nephrology Department at The Lahey Clinic, working fully onsite at our Peabody location. (This role may have infrequent coverage at the Burlington site as well, likely one day every other month.)This is a full-time opportunity, Monday through Friday, 8am to 4:30pm.
Job Description:
Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling.
The following statementsare intended to describe the general nature and level of work being performed by individuals assigned to this position. Theyare not intended to be an exhaustive list of all duties, responsibilities and skills requiredof this position.
Primary Responsibilities:
Answers and screens telephone calls. Takesaccurate messages or directs the call to theappropriate person. Greets and directs patients, families, visitors, and staff.Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointmentsutilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities andmaintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures.Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars.Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians andfacilitates in clinical computer systems. Prepares and distributes routine reports.
Activelyassists and supports licensed practitioners by queuing prescriptions for renewal.
Organizes andmaintains files of correspondence and records.Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service.
Monitors andmaintains standard office equipment andsupply inventory.
Required Qualifications:
High School diploma or GEDrequired.
0-1 years related work experiencerequired.
Experience with computer systems required, includingweb-based applications and some Microsoft Officeapplications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
Healthcare experience.
Pay Range:
$20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.