Logistics Support Specialist

Ecolab, a global leader in water, hygiene, and energy technologies and services, is seeking aLogistics Specialist to join ourEVD Safety Support Center (SSC).

This role operates as areal-time safetyand logistics control function, supporting chemical deliveries across Ecolab’s customer network by providing real-time solutions through afast-paced inbound-callsenvironment.

The Logistics Specialist reviews shipment and tank data, resolves system issues, and makes safety-based decisions to prevent delivery incidents before they occur.

It is ideal for individuals who areanalytical, tech‑savvy,andquick learners, with an interest in logistics, safety, enterprise systems and people-oriented. Prior deep experience is not required -we provide structured training; but success in this role requires strong problem‑solving skills and the ability to quickly learn and operate within tools such asSAP and other digital platforms.

What’s in It for You

• The opportunity to contribute toglobal safety and risk prevention in chemical logistics
• Hands‑on exposure toenterprise systems and digital safety tools (SAP, EVD applications, reporting platforms)
• A role that buildslogistics, operations, and technical skillsets with long‑term career growth potential
• Support from an organization that valuesdiverse perspectives, continuous learning, and development
• A collaborative, safety‑first environment where your decisions matter

What You Will Do

• Receive and manage +50 incoming calls daily related to delivery verification and safety checks.
• Serve as a member of theEVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third‑party carriers
• Review shipment details, tank data, and system information toapprove or stop deliveries based on safety and compliance criteria
• Guide callers through troubleshooting steps and navigation of theEVD application
• Accurately document all interactions, decisions, and outcomes in tracking systems
• Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.
• CreateDelivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies
• Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues
• Respond toChemtrec alerts related to in‑transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required
• Generate and maintaindelivery compliance and safety data, supporting reporting and continuous improvement initiatives

Work Schedule

• Roles available acrossvaried schedules, including Monday - Friday, weekends, evenings, and overnight shifts
• Work hours aligned to business needs and global delivery operations

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of logistics, operations, supply chain, customer service or related experienceor demonstrated ability to quickly learn complex operational roles
• Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously

Preferred Qualifications

• Bachelor’s degree
• 1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools
• Demonstrated ability to learn new systems quickly and adapt to changing processes
• Interest in logistics, safety, transportation, or operations environments
• Experience with bulk liquid transportation, chemical logistics, or regulated industries
• Knowledge of safety or compliance concepts (e.g.HazMat, DOT, or similar) -not required, training provided
• Clear communication, sound judgment, and strong problem‑solving skills