Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

About the role

About the Role

This is a senior leadership opportunity to shape the trading capability at the heart of HL’s Brokerage business. As Head of Trading Services, you will lead the Dealing Desk, and own the service model, controls and performance across the full trading lifecycle. Your focus will be on ensuring clients receive fair, reliable and efficient access to financial markets across equities, ETFs, funds and other investment products.

Reporting to the Brokerage Director, you will own the day-to-day performance, control and continuous improvement of Trading Services. You will work closely with Product, Technology, Operations, Risk, Compliance, Partnerships and external execution partners to strengthen client outcomes, operational resilience and the overall trading proposition.

• What you’ll be doing 

  • Set the Trading Services strategy and operating model, aligned to Brokerage growth, client needs, market developments, commercialpriorities and the end-to-end service from order capture to fulfilment. 

  • Lead the Dealing Desk, ensuring client orders are captured clearly, routedappropriately and fulfilled through fair,timely andaccurate execution. 

  • Maintain effective supervision, escalation and quality assurance across complex orders, large trades, periods of market volatility, tradingissues and client-impacting events. 

  • Develop high-quality services for complex and higher-value client needs, including worked orders, liquidity sourcing, priceoptimisation and dealer-assisted trading support. 

  • Monitor execution quality, fill rates, order completion, pricing outcomes, order-routing performance, servicestandards and client-impacting issues. 

  • Oversee best execution, Consumer Duty outcomes, tradingcontrols and conduct, working closely with Operations, Risk,Compliance and relevant Best Execution forums. 

  • Oversee broker, marketmaker and execution counterparty performance, ensuring service levels, market access and liquidity arrangements support strong client outcomes. 

  • Ensure Trading Servicesoperates within defined control frameworks, riskappetite and operational resilience expectations, with effective incident response, root-causeanalysis and remediation. 

  • Provide business leadership and subject matterexpertise for trading improvements, regulatory change, market accessenhancements and order journey improvements. 

  • Lead, develop and inspire a high-performing team of approximately 15 colleagues, creating a culture of client focus, operational excellence, commercial accountability, strong riskawareness and collaboration. 

   

  About you 

  Essential experience and capabilities 

  • Senior leadership experience within retail brokerage, an investment platform, dealing, trading services or financial markets, with accountability for trading execution, dealing operations or client-facing trading services. 

  • Deep understanding of retail brokerage execution models, market structure, order capture, routing,execution and the operational demands of high-volume trading environments. 

  • Strong knowledge of equities, ETFs,funds and trade execution workflows, including electronic and dealer-assisted execution, worked orders,fulfilment and exception management. 

  • Experience leading dealing, tradingoperations or execution support teams, with strong supervision, control, escalation, incidentmanagement and service performance disciplines. 

  • Strong understanding of best execution, Consumer Duty, market conduct, operational resilience and execution-related risk and control frameworks. 

  • Experience managing brokers, market makers, liquidityproviders or execution counterparties, with a focus on service performance, executionquality and client outcomes. 

  • Ability to use trading,execution and operational management information to assess service quality, strengthen controls and support commercial and client outcome decisions. 

  • Strong commercial awareness, leadership, stakeholdermanagement and communication skills, with the ability to influence senior stakeholders, externalpartners and cross-functional teams. 

  Desirable experience 

  • Experience delivering trading enhancements, regulatory change or operational improvements across Product, Technology, Operations, Risk and Compliance. 

  • Experience shaping order capture requirements andvalidating order fulfilment processes. 

  • A track record of building an inclusive, high-performing and client-focused trading function. 

   

  Interview process 

  This will be a 3-stage process consisting of a screening call with thehiring manager, a competency-basedinterview and a presentation-based interview.  

   

  Working Schedule 

  This role is permanent, full time (37.5 hours per week) and is based in our Bristol office (BS2 0PS).You'll be based in our office at least three days a week, giving you the opportunity to collaborate closely with colleagues whilebenefiting from the flexibility of hybrid working. 

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

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Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.