Subscribe to the latest remote jobs:

Head of Ecommerce - Fixed-Term Contract

Head of Ecommerce - Fixed-Term Contract

from

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. 

ABOUT THE ROLE

We are seeking an exceptionalHead of Ecommerce to join theBamford Collection on a9-month fixed-term contract, leading the online commercial performance of our luxury lifestyle brands,Daylesford and Bamford.Reporting to the Ecommerce & Digital Director, you will drive the trading, optimisation and ongoing development of both ecommerce websites, ensuring they deliver outstanding commercial performance while reflecting each brand's distinctive identity.

This is a pivotal leadership role, responsible for shaping the digital customer journey, enhancing online merchandising, and delivering a seamless, connected experience that inspires customers to discover the best of both brands. Combining strategic vision with a data-driven approach, you will use customer insights and trading performance to optimise the online experience, maximise growth, and uphold the exceptional standards synonymous with the Bamford Collection.

LOCATION: Based at the Daylesford Farm, Gloucestershire or South Kensington, London.

Office-based 5 days a week.

RESPONSIBILITIES

Commercial Trading

  • Lead the e-commerce trading strategy for Daylesford and Bamford, driving revenue, profitability, conversion and customer growth across the UK and international markets.

  • Monitor trading performance, identify opportunities, and deliver data-driven initiatives to achieve commercial targets.

  • Work closely with Marketing, CRM and Product teams to optimise customer acquisition, retention and online sales.

Website & Customer Experience

  • Lead the optimisation and ongoing development of both ecommerce websites, delivering a best-in-class customer journey through continuous testing and conversion rate optimisation.

  • Collaborate with Creative, Content and Product teams to deliver engaging campaigns, product launches and digital storytelling.

  • Ensure a seamless end-to-end customer experience by working closely with operational teams, from fulfilment through to delivery.

Brand & Digital Strategy

  • Strengthen the digital connection between Daylesford and Bamford, creating opportunities for cross-brand discovery while maintaining each brand's unique identity.

  • Ensure both websites authentically reflect the brands' values, aesthetics and premium positioning.

Leadership

  • Lead, coach and develop the Online Trading Managers, fostering a collaborative, customer-focused and high-performing team culture.

  • Champion a data-led approach, driving continuous improvement, innovation and accountability across the ecommerce function.

SKILLS AND REQUIREMENTS

  • Proven experience in a senior ecommerce trading or online merchandising role, ideally within the luxury retail or premium lifestyle sector.

  • Strong commercial acumen with a track record of driving online sales and profitability.

  • Excellent understanding of ecommerce platforms, analytics tools, and optimisation techniques. Experience with Magento is beneficial.

  • Hands-on experience developing and delivering CRO programmes, ideally in collaboration with external development or UX partners.

  • Demonstrable experience collaborating cross-functionally with marketing, creative, operations, and product teams.

  • Exceptional attention to detail, while working at pace to deliver results, with an appreciation for brand presentation and storytelling.

  • Inspirational people leader & clear communicator, with experience of developing, mentoring & retaining high-performing teams.

Personal Attributes

  • Customer-obsessed and brand-led, with a passion for delivering beautiful, seamless digital experiences.

  • Commercially astute, strategic, data-driven, and results-oriented.

  • Collaborative and communicative, able to influence across departments and levels.

  • Passionate about sustainability, craftsmanship, and the values underpinning Daylesford and Bamford.

PERKS AND BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

  • Local gym discounts

  • Padel Discount

  • Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

  • Private Medical: We offer subsidised private medical insurance through Bupa.

  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

by @maxrusakovic