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Head of Commercial Services (x|f|m)

Head of Commercial Services (x|f|m)

from

Join our team as Head of Commercial Services (x|f|m) for the Service department. In this key leadership position, you will drive the global commercial service strategy and execution, shaping how service offerings are positioned and monetized across the customer journey. By enabling sustainable service revenue growth and commercial excellence, you will help strengthen our service business and contribute to our mission of simplifying progress for customers worldwide. This how you contribute to what matters most: better health for more people.

This role is home office based with regular presence in the headquarters in Goettingen and occasional international travelling.

Growwithus –YourResponsibilities

  • Define andimplementthe globalservicecommercialstrategybytranslatingserviceofferingsintoclearvaluepropositions,targetaudiences andusecasestodrivesustainableservicerevenuegrowth andmarketrelevance 

  • Integrateserviceportfolio,sales execution andchannelstrategiestoensureconsistent end‑to‑endcommercialperformance andservicerevenuegrowth 

  • Alignservicecommercialexecution, priorities andtargetswith globalstrategy to ensureconsistentmarketexecutionacrossregions 

  • Define and managethe globalpartner andchannelstrategyforservicesby establishing roles,valuepropositions,enablement concepts andgovernancemodelstoexpandservicereach andincreaseservicepenetration 

  • Steerservicecommercialperformancebydefiningtargets, KPIs and reviewcadencesacrossregions, partners andchannels to ensure service growth delivery and commercialeffectiveness 

  • Define andenforceservicesellingapproach,includingbundling,attach andcommercialplaybooksacrosssaleschannelstoensureconsistentservicerevenuegeneration 

What willconvinceus,

  • Bachelor’s degree in engineering or related technical discipline 

  • Severalyears of experience in technical service or commercial environments, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems 

  • International experience in driving service commercial or growth initiatives in regulated environments 

  • Technical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety & quality frameworks)  

  • Strong understanding of customer journeys, service usage, customer pain points and value-based selling concepts 

  • Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making 

  • Excellent collaboration and stakeholder management across regions and functions 

  • Very good command of English, both written and oral

Whatweoffer

As agrowing globallifesciencecompany, stocklisted on the MDAX & TecDAX Sartoriusoffers awiderange of Benefits:

  • Shape Commercial Services Business:In this new role, you have the chance to shape our Commercial Services strategy and drive Services business growth

  • Personal and Professional Development:Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers

  • Work life balance:Remote options, flexible work schedules, sabbaticals

  • Making an impact right from the start:Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

  • Welcoming Culture:Mutual support,teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

  • You will be employed atSartoriusStedimBiotech GmbH.

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers

by @maxrusakovic