Guest Experience Agent | Vedema, A Luxury Collection Resort (Season 2026)

Guest Experience Agent

About us

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members ofThe Luxury Collection andDesign Hotels™ by Marriott International, located in some of Greece’s most iconic destinations:Santorini, Paros, and the Peloponnese.

With more than30 years of expertise and a team of over400 associates, Empiria Group is driven by a shared purpose:to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values —finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.

At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.

Role Overview

TheGuest ExperienceAgent is responsible for delivering a consistently high level of guest service and supporting front office operations to ensure a seamless and personalized guest experience. The role focuses on proactive guest engagement, effective communication, and timely resolution of guest requests and concerns, in line with brand and service standards.

Key Accountabilities

• Deliver exceptional, personalized guest service, ensuring expectations are consistently met and exceeded.
• Welcome guests upon arrival, support the check-in process, and provide insightful information about hotel services, facilities, and local experiences.
• Anticipate guest needs and proactively offer tailored recommendations and solutions that elevate the overall stay.
• Handle guest feedback, concerns, or special requests with professionalism, empathy, and efficiency, ensuring swift and effective resolution.
• Act as a central point of communication between departments, ensuring guest preferences and requests are clearly communicated and fulfilled.
• Collaborate closely with Concierge, Housekeeping, Front Desk, and Reservations teams to ensure seamless service delivery.
• Maintain comprehensive knowledge of hotel offerings, services, and promotions to provide accurate and engaging guest guidance.
• Support front desk operations, including check-out procedures, billing inquiries, and additional guest assistance when required.

• Minimum2 years of experience in a similar role within5-star hotels or high-volume luxury environments.
• Degree inHospitality, Tourism, or a related field.
• Excellent command of theEnglish language; additional languages will be considered a strong asset.
• Proficiency inPMS systems andMicrosoft Office.

Candidate’s Profile

• Flexible and adaptable, with the ability to thrive in a dynamic hospitality environment.
• Strong communication, negotiation, and complaint-handling skills.
• Genuine passion for delivering high-quality guest experiences.
• Warm, professional, and guest-oriented personality.

At Empiria Group, our hotels aremore than workplaces — they are environments where people grow, evolve, and find purpose.

• Staff accommodation with Wi-Fi and air conditioning.
• Half-board meal plan (Breakfast & Lunch).
• Continuous training and development opportunities.
• Career growth opportunities within Empiria Group and across Marriott International properties worldwide.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​

You provide the Talent!

We provide the Space for Opportunity and Growth!