Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2822)

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.  

ALL ABOUT SERVICE & ENGAGEMENT  

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollmentandstore cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,usage andultimately guest loyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. 

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:  

• Communicating and interacting with guests to buildanwelcomingguest experience 

• Blending problem solving and decision making to positivelyimpact the guest experience and resolve guest concerns   

• Adapting to different guest interactions and situations 

• Promoting and engaging aroundvarious benefits,offerings and services  

AsaGuest Advocate,no two days are ever the same, but a typical day willmost likely include the following responsibilities: 

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard  

• Create a welcoming experience bygreeting guests as you are completing your daily tasks.   

• When guests needassistance, engage with guests in a welcoming way, to help solve their specific needs. 

• Make the guest aware of current promos.store activities and events. 

• Be knowledgeable about the tools, products, and services available in thetotal store, and specific to your area, to solve issues for theguest and improve their experience. 

• Thankguests and let them knowwe’re happy they chose to shop at Target. 

• Know and speakto the benefits of Target Loyalty programs with every guest andassist with application or sign-up as needed. 

• Scan and bag all guest items efficiently,accurately and in compliance with food safety standards and company best practices. 

• Work efficiently to minimize guest wait time whilemaintaining guest service and accuracy. 

• Understand and show guests how touse the features and offerings within the Target App includingWallet. 

• Be familiar withOrder Pick-Up, Drive Up andonlineordering, and know how to direct the guest to enroll, activate and use these features. 

• Attempt every return and follow register prompts;partnerwith immediate Leaders as needed to help solve for the guestwhile following Target’s policies and procedures.  

• Maintain a clean, clutter free work areabygatheringunpurchased items, baskets, and hangers for removal. 

• Stock supplies during store open hours while being available for the guest. 

• Demonstrate a culture of ethical conduct,safety and compliance. 

• Work in a safe mannerat all times;comply with all safety policies,best practices, and training; report hazards and correct where possible.  

• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DUReturns andmaintain a compliance culture while executing those duties, such as compliance with federal, state, and localadult beverage laws. 

• All other duties based on business needs 

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests thatshop our store and fellow team members you work with.   

• You thrive in a fast-moving, highlyactive and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a flexible work schedule with varying hours,days or shifts (including nights, weekends,holidays and other peak shopping times). 

The good news is that we have some amazing training that will help teach you everything you need to know to be aGuest Advocate.But, there are a fewskills youshould have from the get-go: 

• Communicating effectively, including using positive language and attentive to guests needs 

• Welcoming and helpful attitude toward guests and other team members 

• Attention to detailwhile prioritizing tasks  

• Willing to educate guests andengage aroundproducts and services 

• Ability to communicate on multiple frequency devices andoperate handheld scanners, and other technology equipment as directed. 

• Work both independently and with a team 

• Capability toremain focused and composed in a fast-paced environment andaccomplish multiple tasks within establishedtimeframes 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

• Accurately handlecheckout operations, transactions,and support cash office operations as needed 

• Scan,handle and move merchandise efficiently and safely, includingfrequently lifting or movingproduct up to 10 poundsand occasionally lifting or moving merchandise up to 44 pounds withoutadditional assistance from others. 

• Flexible work schedule (e.g., nights,weekends and holidays); reliable and prompt attendance necessary. 

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary). 

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.