LikeRemoteGestionnaire de cas infirmier(ère) bilingue sur le terrain (IA) | Programme de soutien aux patients (PSP) / Bilingual Field Nurse Case Manager (RN) | Patient Support Program (PSP)
$56,800 - $75,700
Gestionnaire de cas infirmier(ère) bilingue sur le terrain (IA) | Programme de soutien aux patients (PSP) / Bilingual Field Nurse Case Manager (RN) | Patient Support Program (PSP)
from
$56,800 - $75,700
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Àproposduposte
Noussommesàlarecherched’un(e)gestionnairedecasinfirmier(ère)bilinguesurleterrain(IA)poursoutenirlespatients,lesprofessionnelsdelasantéetlespartenairescliniquesdanslecadred’unprogrammedesoutienauxpatients(PSP)axésurlesthérapiesspécialiséesetbiologiques.
Danscerôleterrain,vousagirezàtitrederessourcecliniquecléetdeprincipalpointdecontacttoutaulongduparcoursdupatient.Vousaiderezlespatientsàaccéderàleurtraitement,àmieuxcomprendreleurthérapieetàdemeurerengagésdansleurplandesoins.Vouscollaborerezétroitementaveclesmédecins,leséquipescliniques,lespatients,lespharmaciesetlesintervenantsinternesafind’offriruneexpériencepatientexceptionnelletoutensoutenantdescliniquespartoutdanslarégionduGrandToronto(RGT).
CeposteexigedesdéplacementsréguliersversdescliniquesetétablissementsdesoinsdesantésituésdanslaRGT.
Cequevousferez
- Agiràtitredeprincipalcontactcliniquepourlespatients,lesmédecinsetlepersonnelcliniqueinscritsauprogrammedesoutienauxpatients.
- Soutenirl’intégrationdespatientsauprogrammeetfaciliterl’accèsrapideauxmédicamentsspécialisésprescrits.
- Offrirdel’enseignementauxpatientssurlesmaladies,lesattentesliéesauxtraitements,l’administrationdesmédicaments,lagestiondeseffetssecondairesetlesstratégiesfavorisantl’adhésionautraitement.
- Fournirdelaformationsurlesinjectionsetl’autoadministrationenclinique,enmodevirtuelouàdomicile,selonlesbesoins.
- Collaboreraveclesprofessionnelsdelasantéafindecoordonnerlessoinsetdecommuniquerlesmisesàjourpertinentes.
- Soutenirlesactivitésliéesauremboursementetàl’accèsauxtraitements,notammentenrecueillantladocumentationrequiseetenappuyantlesprocessusd’inscriptiondespatients.
- Réviserlesdossiersdespatientsetrecueillirlesrenseignementsnécessairesauxactivitésderemboursementouauxprogrammescliniques.
- Assurerlesuividelaprogressiondespatientsetfavoriserl’adhésionautraitementtoutaulongdeleurparcoursthérapeutique.
- Identifierlessituationsnécessitantunsoutiencliniqueouopérationneladditionneletlestransmettreauxpartiesappropriées.
- Établiretmaintenirdesrelationsdeconfianceaveclesmédecins,lepersonnelclinique,lespharmaciesetlespatients.
- Documenteravecexactitudelesinteractionsaveclespatientsetlesactivitésduprogrammeconformémentauxexigencesétablies.
- Contribuerauxinitiativesduprogrammeetauxactivitésd’améliorationcontinue.
Exigencesdebase
- Détenirunpermisactifetsansrestrictiond’infirmier(ère)autorisé(e)(IA)enOntario.
- Maîtriserlefrançaisetl’anglais,tantàl’oralqu’àl’écrit.
- Posséderuneexpériencepréalableauseind’unprogrammedesoutienauxpatients(PSP).
- Détenirunpermisdeconduirevalidedel’Ontarioetavoiraccèsàunvéhiculefiable.
- Êtreenmesureetdisposé(e)àsedéplacerjusqu’à60%dutemps(environtroisjoursparsemaine)danslarégionduGrandToronto.
- Démontrerdesolidescompétencesenéducationdespatientsetencommunication.
- MaîtriserlasuiteMicrosoftOfficeetlessystèmesdedocumentationélectronique.
Compétencesetexpériencesouhaitées
- Détenirdespermisd’exerciceinfirmieractifsdansd’autresprovincescanadiennes.
- Posséderdel’expériencedanslesdomainesdelapharmaciespécialisée,desmédicamentsbiologiques,del’immunologie,delarhumatologie,deladermatologie,delagastroentérologieoud’autresdomainesthérapeutiquesspécialisés.
- Avoirdel’expérienceenformationsurlesinjectionsetenéducationdespatients.
- Connaîtrelesprocessusderemboursement,d’accèsauxtraitementsoulesprogrammesliésauxmédicamentsspécialisés.
- Avoirtravaillédirectementavecdescabinetsmédicaux,descliniquesdeperfusionoud’autrescliniquesspécialisées.
- Connaîtrelesthérapiesbiologiquesetlesexigencespréalablesauxtraitements,notammentlesanalysesdelaboratoire,l’imageriediagnostiqueetlesprotocolesdedépistage.
- Posséderd’excellentesaptitudespourétablirdesrelationsetgérerlespartiesprenantes.
- Avoirdel’expériencedansunrôleautonomeauseind’unenvironnementdesoinsdesantésurleterrain.
Déplacements,environnementdetravailetexigencesphysiques
- Postesurleterrainsoutenantdescliniquesdansl’ensembledelarégionduGrandToronto(RGT).
- Déplacementsrequisenviron60%dutemps(3joursparsemaine).
- Lesfraisdekilométrageetlesdépensesdedéplacementapprouvéessontremboursésconformémentauxpolitiquesdel’entreprise.
- Lerestedutempspeutêtreconsacréautélétravailàpartird’unbureauàdomicilesécuritaire.
- Doitêtreenmesuredesedéplacerentrelescliniques,lescabinetsmédicauxetleslieuxderencontreaveclespatients,aubesoin.
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About the Role
We're seeking a Bilingual Field Nurse Case Manager (RN) to support patients, healthcare professionals, and clinic partners through a Patient Support Program (PSP) focused on specialty and biologic therapies.
In this field-based role, you'll serve as a key clinical resource and primary point of contact throughout the patient journey, helping patients access therapy, understand their treatment, and remain engaged in care. You'll collaborate closely with physicians, clinic teams, patients, pharmacies, and internal stakeholders to deliver an exceptional patient experience while supporting clinics across the Greater Toronto Area (GTA).
This role requires regular travel to clinics and healthcare sites throughout the GTA.
What You'll Do
- Serve as the primary clinical contact for patients, physicians, and clinic staff enrolled in the Patient Support Program.
- Support patient onboarding and facilitate timely access to prescribed specialty medications.
- Deliver patient education on disease states, treatment expectations, medication administration, side effect management, and adherence strategies.
- Conduct injection and self-administration training in clinic, virtually, or in-home as required.
- Collaborate with healthcare providers to coordinate patient care and communicate relevant updates.
- Assist with reimbursement and patient access activities, including gathering required documentation and supporting patient enrollment processes.
- Conduct patient chart reviews and collect information required for reimbursement or clinical program activities.
- Monitor patient progress and support adherence throughout the treatment journey.
- Identify and escalate issues requiring additional clinical or operational support.
- Build and maintain trusted relationships with physicians, clinic staff, pharmacies, and patients.
- Document patient interactions and program activities accurately and in accordance with program requirements.
- Support ongoing program initiatives and continuous improvement activities.
Basic Requirements
- Active and unrestricted Registered Nurse (RN) license in Ontario.
- Fluency in both French and English (written and verbal).
- Previous experience working within a Patient Support Program (PSP).
- Valid Ontario driver's license and access to a reliable vehicle.
- Ability and willingness to travel up to 60% of the time (approximately 3 days per week) throughout the GTA.
- Strong patient education and communication skills.
- Proficiency with Microsoft Office and digital documentation systems.
Preferred Skills & Experience
- Additional active nursing licenses in other Canadian provinces.
- Experience supporting specialty pharmacy, biologic, immunology, rheumatology, dermatology, gastroenterology, or other specialty therapeutic areas.
- Experience providing injection training and patient education.
- Knowledge of reimbursement, patient access, or specialty medication programs.
- Experience working directly with physicians' offices, infusion clinics, or specialty clinics.
- Familiarity with biologic therapies and pre-treatment requirements, including laboratory testing, diagnostic imaging, and screening protocols.
- Strong relationship-building and stakeholder management skills.
- Experience working independently in a field-based healthcare role.
Travel, Work Environment & Physical Requirements
- Field-based position supporting clinics across the Greater Toronto Area (GTA).
- Travel required approximately 60% of the time (3 days per week).
- Mileage and approved travel expenses are reimbursed in accordance with company policy.
- Remaining time may be spent working remotely from a secure home office environment.
- Must be able to travel between clinics, physician offices, and patient locations as required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$56,800 - $75,700McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site:careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit ourEqual Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)Disability_Accommodation@McKesson.com or (Canada)Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!