Job Summary:The Front Office Supervisoris responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuringa high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team tomaintain established service standards and operational efficiency. 

Essential Functions and Duties: 

• Ensure that guests are greeted, checked in, andallocated rooms promptly and courteously. 

• Oversee adherence to check-in procedures, ensuringaccurate guest information and billing details. 

• Be available to handle guest problems or complaintsin a timely manner. 

• Ensure rooms aremaintained to the company’s established standards. 

• Maximize room occupancy while adhering to the overbooking policy. 

• Maintain effective communication between reservations, front office, and other departments such as housekeeping. 

• Ensure that all guest charges are accurately entered and that accounts are balanced daily. 

• Supervise andexpedite the check-out process fordeparting guests. 

• Ensure efficient delivery and collection of luggage to and from guest rooms. 

• Oversee andmaintain cleanliness and order in all front office areas. 

• Conduct performance evaluations andidentify training needs for front office staff. 

• Act as Duty Manager whenrequired and attend managementmeetings as necessary. 

Reasonableaccommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment. 

• Strong leadership and supervisory skills with the ability to manage a team effectively. 

• Excellent communication and interpersonal skills to interact with guests, staff, and management. 

• Proficiency in property management systems, reservations, and check-in/check-out processes. 

• Ability to manage guest issues and resolve complaints in a professional andtimely manner. 

• Experience with scheduling, training, and staff development. 

• Strong organizational skills with attention to detail to ensure smooth front office operations. 

Work Environment: 

• Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. 

• Must be able to stand and walk for extended periods while overseeing front office operations andassisting guests. 

• Must be able to lift and carry objects up to 20lbs. occasionally. 

• Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of theteam member for this job. Duties, responsibilities, and activities may change at anytime with or without notice.