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Engineer, TFS Client Services

Engineer, TFS Client Services

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Purpose of the role
 

The Engineer plays a role in theimplementation, and continuous improvement of client-facing technology solutions within the TFS environment.

The role ensureshigh availability, security, and performance of kiosk platforms, endpoint infrastructure, refund office networks, and automation solutions. The Senior Engineer acts as atechnical authority and escalation point, bridging L2 operations and engineering capabilities.

Responsibilities

  • Kiosk Application Management:
    • Supportapplication release deployments and upgrades
    • Driveproblem management and recurring issue resolution
  • Endpoint & Device Management (Windows / Microsoft Entra / Intune)
    • Manageclient endpoints and kiosk devices globally
    • Supportdevice provisioning, configuration, and decommissioning
    • Manage devices joined to Global Blue Entra, updating, patching and securing devices with policies.
  • Process Automation & Optimization
    • Contribute to:
      • onboarding automation (user provisioning, device assignment)
      • L1 support automation (ticket routing, workflows)
    • Utilize scripting and tools (e.g. PowerShell, APIs)
    • Support:
      • reduction of manual processes
      • faster resolution times
      • standardized service delivery
  • Technical Expertise
    • Act asSubject Matter Expert (SME) in one or more areas:
      • kiosk platforms
      • endpoint management
      • automation
    • Mentor and guide:
      • L1 engineers
    • Supportknowledge sharing and documentation

Competencies

  • Customer service oriented, with operational "hands-on" attitude
  • high quality standards, accuracy and risk awareness
  • independent, goal-oriented and self-motivating personality
  • organizational skills and the ability to prioritize workload

Skills

Technical Skills

  • Windows OS administration
  • Microsoft Entra ID (Azure AD)
  • Intune / MDM solutions
  • Endpoint security and compliance
  • Scripting (PowerShell preferred)
  • Incident and problem management
  • Networking fundamentals (LAN/WAN, routing, switching) is a plus

Soft Skills

  • Strong analytical and problem-solving capabilities
  • Ability to work independently in complex environments
  • Clear communication across technical and non-technical stakeholders
  • Continuous improvement mindset
  • Mentoring and knowledge-sharing capability

Qualifications and educational requirements

  • 2–5 years in IT support / systems / endpoint management
  • Strong experience in:
    • L1/L2 support environments
    • troubleshooting complex technical issues
    • working in global IT environments
by @maxrusakovic