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Director of Client Growth

Director of Client Growth

from

The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals.

Role Expectations (The Mandate)

  • Client Journey Engagement:strengthens senior client relationships and ensures client understands the value Ansira delivers to their business

  • Commercial Ownership:drives weekly organic revenue growth; owns account plans, renewals & retention

  • Pipeline Generation:executes the 6 Growth Levers (Module Expansion, LMA, Co-Op,etc…) on cadence

  • Forecast Discipline:ensuresstrict pipeline visibility, forecast accuracy & CRM hygiene

  • Business Review Narrative:owns the strategic executive story

  • Whitespace & Risk ID:Proactively identifies growth opportunities & risks weekly

Business Impact (The Commercial Why)

  • Converts whitespace into closed-won revenue; secures renewals

  • Drives gross pipeline to hit portfolio targets

  • Mitigates account risk early to protect forecast

  • Ensures cross-functional teams deliver on commitments

Decision Authority

Owns:

  • Account strategy

  • Growth/whitespace planning & achievement of targets

  • Forecast accuracy

  • Business Review story development

  • Client understands value Ansira delivers

  • Coaching and development of team

Escalates:

  • Margin risk

  • Pricing exceptions

  • Enterprise escalations

  • Major contract restructures

by @maxrusakovic