Dir Solution Development

Job Summary

Horace Mann is seeking an experienced and strategicDirector Solution Developmentto lead the software engineering and support team within IT.

This leader will play a pivotal role inensuring the stability, efficiency, and continuous improvement of digital platforms, balancing business priorities while driving technical excellence. The ideal candidate will possess astrong technical background, deep understanding of business needs, and exceptional decision-making skills to evaluate and prioritize requests that maximize business value.  The candidate will lead the team's adoption of agentic AI-assisted development to enhance productivity and creativity.

This role requires someone who ishighly organized, confident in making firm prioritization decisions, and skilled in communicating trade-offs to stakeholders. The director must be able to navigate competing demands, align technology work with strategic goals, and create a structured approach to digital system support and incremental enhancements.

Key Responsibilities:

Strategic Prioritization & Business Alignment

• Evaluate andprioritize incoming requests based on business impact, urgency, and technical feasibility.
• Setclear expectations with stakeholders, ensuring alignment with organizational goals.
• Communicate trade-offs transparently, advocating for business value over reactive task execution.
• Develop a structured framework for prioritization that ensuresmission-critical support needs are met while also advancing small enhancements that drive continuous improvement. 

Leadership & Team Management

• Lead, mentor, and empower a high-performing team responsible for support, defect resolution, and small system enhancements.
• Ensure cross-team collaboration, fostering a shared understanding of priorities, dependencies, and technical solutions.
• Create and upholdaccountability structures to ensure work is completed efficiently and with high quality.
• Drive aculture of ownership, problem-solving, and continuous learning.
• Champion and personally drive the team's use of agentic AI tools to boost team creativity, efficiency, and skill development. 

Operational Excellence & Process Improvement

• Establish and refineprocesses for managing digital defects, incidents, and enhancement requests, ensuring smooth workflows and minimal disruption.
• Improve and implementbest practices for ticketing, resolution timelines, and stakeholder communication.
• Analyze trends in defects and enhancement requests to identify opportunities for proactive improvements and efficiency gains.
• Drive continuous innovation by incorporating emerging trends and tools, including agentic AI, into project workflows. 

Technical & Business Understanding

• Serve as the bridge betweentechnology teams and business stakeholders, ensuring both sides understand priorities, constraints, and impacts.
• Maintain a strongtechnical grasp of digital systems, workflows, and potential challenges, ensuring informed decision-making.
• Provide guidance onbest practices for system stability, scalability, and continuous improvement. 

Stakeholder Communication & Expectation Management

• Setfirm but fair expectations with business stakeholders, ensuring they understand how and why prioritization decisions are made.
• Provide regular updates onprogress, challenges, and key outcomes related to support and enhancements.
• Communicaterealistic timelines, risks, and trade-offs when managing requests.

Qualifications:

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. 

Experience

• 6+ years of experience in IT leadership, with a focus onmanaging digital operations, technical support, and system enhancements.
• Proven track record ofmaking strategic prioritization decisions that drive business value.
• Strong background intechnical support, bug resolution, and application enhancement.
• Experience implementing agentic AI development tools (e.g., Claude Code, Codex) and driving team-wide adoption in engineering workflows. 

Skills & Competencies:

Technical & Business Expertise

• Strong understanding ofdigital applications, software development lifecycles, and IT support models.
• Ability to translatebusiness needs into technical priorities and vice versa.
• Familiarity withmodern ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) and IT service management best practices.
• Hands-on proficiency with agentic AI coding tools such as Claude Code or Codex — not just chat-based AI assistants — to enhance development workflows.
• Fluency in prompt and context engineering — structuring instructions, memory, and tool access so an agent behaves reliably — and experience building reusable tooling (custom skills or commands, hooks, MCP integrations) around agentic coding assistants, not just ad hoc prompting.
• Understanding of the cost and reliability tradeoffs of agentic workflows at team scale — token usage, model selection, and when a task needs a human in the loop versus full autonomy. 

Decision-Making & Prioritization

• Ability toassess competing priorities and make firm, strategic decisions.
• Skilled in identifyinghigh-impact improvements while maintaining system stability.
• Experience inbuilding structured prioritization frameworks for IT support and enhancement requests. 

Leadership & Communication

• Strong people leadership skills, with the ability tomotivate and guide teams in a fast-paced environment.
• Ability toset clear expectations and communicate priorities firmly yet diplomatically to stakeholders.
• Experience innegotiating and influencing senior leaders on digital priorities and trade-offs.
• Insists on verifying AI-generated work against real evidence — tests passing, logs, the actual deployed state — rather than accepting confident-sounding output at face value.

Preferred Qualifications:

• Experience leadingIT support and continuous improvement teams in a large enterprise environment.
• Familiarity withcloud platforms (AWS, Azure), ITIL frameworks, and Agile methodologies.
• Strong understanding ofmetrics-driven decision-making and process optimization.
• Lean Six Sigma Black Belt certification (or equivalent process-improvement credential) preferred.

Salary Range:$105,200 - $147,950

• Salary is commensurate to experience, location, etc.