Department Trainer, Food & Beverage

What you get to do: 

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training 

• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement. 

• Communicate withyour supervisor any concernsregardingAmbassador’s progress;Identifyadditionaltraining needs 

• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records 

• Provide answers to Ambassadors to achieve jobproficiency 

• Assist other facilities throughout the park as needed 

• Support facility integrity bymaintaininghigh level of quality and cleanliness. 

• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations. 

• Consistentlydemonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests. 

• Works as part of a team to increase productivity and while providing excellent guest service. 

• Maintains a professional appearance that meets grooming standards. 

• Complete clerical andadministrative tasks such as creating and updating employee files. 

• Assist with scheduling in-parkfacilities as needed. 

What it takes to succeed: 

• Must have High School Diploma or Equivalent 

• Minimum of three (3) months department experience preferred 

• Previous training, teaching, and/or presenting experience a plus 

• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions 

• Create andmaintain a cooperative team environment, toestablish positive behaviors and actions of Ambassadors 

• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations 

• Organize resources,establishpriorities andmonitor multiple projects and assignments; results oriented 

• Must be able to walk and stand forlong periods of time in extremeweather conditions, including leading park tours with training groupsin a timely manner. 

• Must be willing towork a flexible schedule that includes weekdays, weekends, evenings, and holidays. 

• Must be willing to work as part of a team as well as work independently with little or no supervision. 

• Must be able to complete all required Train-the-Trainer programs and certificationsrequired for delivery of departmenttrainings 

• Must be able to multitask whilemaintaining a positive attitude to ensure excellent guest service. 

• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations. 

• Must be able to make phone calls and send correspondence to ambassadors regularly. 

• Must be willing tocomply with all SEA grooming guidelines and employment standards. 

• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications withinestablished timelines. 

• Must have basic computer and audio/visual skills and be proficient in the use ofPowerPoint; familiar with standard computer software programs, i.e., MS Office,Outlook andWindows. 
• Must be able to performother miscellaneous duties asrequired.