Customer Service Representative- Hiring now

About Us

Geeks on Site provides computer repair and technology support services to homes and businesses across the U.S., delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of technology services. We are committed to providing fast, reliable solutions and an excellent customer experience.

Job Overview

We are looking for a motivated and bilingualCustomer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

Responsibilities

• • Handle inbound customer calls in a professional and friendly manner.
  • Assist customers with questions, requests, and concerns.
  • Provide accurate information and appropriate solutions based on customer needs.
  • Resolve customer issues efficiently while maintaining a positive customer experience.
  • Communicate clearly and professionally in both English and Spanish.
  • Document customer interactions and relevant information accurately.
  • Follow company procedures, guidelines, and quality standards.
  • Escalate complex issues to the appropriate team when necessary.
  • Maintain a customer-focused approach throughout every interaction.

• • Fluent inEnglish and Spanish, both written and spoken.
  • Excellent communication and active listening skills.
  • Strong customer service and problem-solving skills.
  • Comfortable handlinginbound customer calls.
  • Ability to remain professional and patient when assisting customers.
  • Good grammar and attention to detail.
  • Ability to work independently in a remote environment.
  • Own computer and headset.
  • Reliable internet connection and a quiet, professional workspace at home.
  • Schedule flexibility.
  • Previous customer service experience ispreferred but not required.

Equipment Requirements

• • • Laptop or desktop computer.
    • Minimum 8 GB RAM; 16 GB recommended.
    • USB headset with a noise-canceling microphone.
    • Stable power and internet connection.
    • Ability to connect via Ethernet.

Connectivity

• • Minimum 25 Mbps download / 10 Mbps upload
  • Wired (Ethernet) connection strongly preferred over Wi-Fi

• • Performance-based bonus opportunities.
  • Payments via Deel.
  • Fully remote position within LATAM.
  • Opportunity for professional growth within a U.S.-based technology company.
  • 2 days off per week.