Claims Concierge

Position Overview:

ClaimsConciergeSupportisresponsibleformanagingprojectsfrombeginningto end.Thispersonwillbeabletohandledisputesdiplomaticallyandwillbeamaster ofcommunication.Day-to-daytasksincludeassignment/claimintakeviaphone, email, and job management platforms, as well as data entry during anassignment'slifecycle.Membersofthisteaminterfacewithawidevarietyofhigh profile insurance carrier and commercial client teams and our network of propertyrestoration service contractors.

Key Responsibilities:

• Answerphones,handleincomingcalls,andplaceoutgoingcallstoadjusters, contractors, customers, and clients/adjusters.
• Communicateeffectivelyviaphone,jobnotes,and email
• Receives, reviews and dispatches new jobs to contractors based on job typeand location.
• Monitorandmanagerestorationprojectsinourclaimsportaland/orthird-partysoftware. Communicatewithallinvolvedpartiesregardingjobstatusand to answer questions.
• Thispositionrequiresknowledgeabouteachprogram’sguidelinesand ensuringtheprovidersadheretothespecificprogramguidelinesperclaim.
• Ensuring all required documentation is uploaded to our system within the required Service Level Agreements.
• Work closely with the Quality Assurance department on the review of estimatesandsupportingdocumentation,andprovidedalldocumentstothe client/adjuster as required by the program.
• Coordinateandcollaboratewithallinternal departments.
• Attendanceduringscheduledworkhoursis required.
• After-hours on-call rotation duties required.

 
Required Skills

• Comfortable dealing with highly emotional or stressful environments.
• OralCommunication–Speaksclearlyandpersuasivelyinpositiveornegative situations.Abletoeffectivelycalmexcitedcustomers,usequestioningto accurately identify the type and extent of problem, anddescribe the stepsthatwillbetaken.Adaptableandabletothinkonhis/herfeet.
• WrittenCommunication–Writesclear,precise,wellorganizedletters,proposals,andemails.Theindividualeditsworkforspellingandgrammarand is able to read and interpret written information. Uses appropriatevocabulary and grammar.
• ProcessOrientation–Approachestaskswithanunderstandingoftheoverall setofstepsinvolvedincompletingthework.Awarenessofwhatisrequired forthemtocompletetheirjobandwhatothersrequire.
• Continuous improvement mindset–is always thinking about ways toimprove and streamline business processes.
  
  

 Qualifications:

• Proven experience in task-oriented communication.
• Abilitytocommunicateeffectivelyandpivotbetweendifferent systems.
• Intermediate toadvancedproficiency in usingcomputers and computer software, primarilyGoogle Suite.
• Prior logistical experience with payment processing and communication
• Excellentorganizationalskills,accuracy,andattentionto detail
• Initiativeandabilitytomulti-task
  
  

Additional Requirements:

• Aboveaveragekeystrokespeedand accuracy
• Highlevelof professionalism
• Abilitytoworkunderpressureinafastpacedenvironmentandmaintaina positive demeanor
• Abilitytoworkindependentlyorinateam environment
• REQUIRED - Previous experience in customer service roles.
• REQUIRED-Previousremotework experience and demonstration of high work ethic
• REQUIRED-ReliableInternet connection
• PREFERRED-PreviousexperienceusingaCRMorclaim/jobmanagement software.
• PREFERRED-PriorexperiencewithPropertyInsurance Claims.
• PREFERRED-Priorexperienceinproperty restoration or property insurance industries
  
  

About Core Group Restorations

CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.