Business analyst - Health insurance and claims

Infosys Consulting is seeking an experienced Business Analyst (BA) with strong Insurance and Health Insurance domain expertise to support large‑scale Claims Transformation programs. The role will work closely with business stakeholders, product owners, and delivery teams to translate complex business needs into clear, actionable requirements within an Agile delivery environment.

The successful candidate will bring a blend of business analysis capability, insurance domain knowledge, and Agile delivery experience, enabling effective collaboration across business, technology, and operations teams to deliver customer‑centric and regulatory‑compliant outcomes.

Location: Australia (Sydney / Melbourne )
Employment Type: Permanent / Contract
Domain : Insurance & Health | Digital & Transformation

 Key Responsibilities

Business Analysis & Requirements Management

• Elicit, analyse, and document business and functional requirements acrossclaims, policy servicing, and customer journeys
• Translate business needs intoepics, features, user stories, and acceptance criteria aligned to programme and product objectives
• Support end‑to‑end requirements management across discovery, delivery, testing, and implementation phases
• Ensure requirements are clear, prioritised, traceable, and aligned with business outcomes and regulatory standards

Claims Transformation Delivery

• Support the delivery ofClaims Transformation initiatives, including process re‑engineering, digitisation, system modernisation, and capability uplift
• Work closely with claims operations, underwriting, customer service, and technology teams to improve efficiency, customer experience, and compliance
• Contribute to transformation programs involvingcore claims platforms, workflow systems, rules engines, and digital channels

Agile Delivery Support

• Operate as anAgile Business Analyst within Scrum or SAFe teams
• Participate actively in Agile ceremonies includingbacklog refinement, sprint planning, reviews, and retrospectives
• Partner closely withProduct Owners and Scrum Masters to support prioritisation, scope definition, and value delivery
• Enable the squad to deliver iterative, high‑quality outcomes with a strong customer and business value focus

Stakeholder & Domain Engagement

• Engage withInsurance and Health Insurance business stakeholders to understand business processes, pain points, and future‑state needs
• Act as a bridge between business and technology teams, ensuring a shared understanding of requirements and outcomes
• Support change management and business readiness activities, including workshops, walkthroughs, and UAT support

Risk, Compliance & Governance

• Ensure requirements and solutions align withinsurance regulatory, risk, and compliance obligations
• Identify risks, issues, and dependencies early and escalate as required
• Support governance processes through accurate documentation and audit‑ready artefacts

Required Skills & Experience

• Proven experience as aBusiness Analyst withinInsurance or Health Insurance environments
• Strong hands‑on experience working onClaims Transformation programs
• Demonstrated experience as anAgile BA, working in Scrum or SAFe delivery models
• Strong requirements elicitation and documentation skills (epics, user stories, acceptance criteria, process flows)
• Experience working closely withProduct Owners, delivery teams, and senior business stakeholders
• Excellent communication, facilitation, and stakeholder management skills

Desirable Experience

• Experience delivering transformation initiatives withinclaims platforms, policy systems, or digital insurance products
• Exposure to regulated environments and collaboration withrisk, compliance, privacy, and legal teams
• Familiarity with tools such asJira, Confluence, Azure DevOps, Miro, Visio
• Consulting or professional services background

Qualifications

• Tertiary qualification inBusiness, Information Systems, Technology, or a related discipline
• Relevant BA or Agile certifications (CBAP, CCBA, Agile BA, SAFe, Scrum) – desirable

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.