Bilingual Virtual Clinical Educator

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

To deliver telephonic educational support toidentified patientswithin in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.  

This is your opportunity to joinInizio Engage and represent a top biotechnology company! 

WhyYou’ll Love Working Here 

We believe great people deserve great support—at work and beyond.That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience,expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage;accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity andpaternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more:https://www.greatplacetowork.com/certified-company/7003732 

What will you be doing? 

• To provide inbound or outbound non-promotional disease state related education and/or support toidentified customers as directed by the client company 

• To provide therapy education and support 

• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, asrequired 

• Maintaining excellent quality andprovide superior customer service while adhering to program call guides, talking points, FAQs.  

• To use only approved materials provided byInizio or by the client, without changing, copying, or distributing the information 

• To attend and successfully complete all trainings,courses and related competency assessments per the program requirements withinan appropriate standard and specifiedtimeframe 

• Complete all required administrative responsibilities within the deadlinesrequired for the program, andInizio Engage.e.g. computer updates, emails, and time reporting  

• Attend local and national program meetings and/or conferences, asrequired and if possible 

• Adhere to all company and client policies,procedures and training requirements 

• Perform other reasonable duties as requested 

• Must safeguard patient privacy and confidentiality in remote setting by following the guidelinesset forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring ofInizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services 

• Return andmaintain all company equipment and materials according to company instructions 

What do you need for this position? 

• Current U.S. Healthcare professional license (RN, RT) 

• Fluent in Spanish/English 

• Associate degree/Bachelor’s/BSN or equivalent work-related experience 

• Preferred minimum of 2 years of experience working in respiratory disease state or related field 

• A highly motivated self-starter with a desire to update professional knowledge base regularly 

• Competency with Call Center Telephone TechnologyPreferred   

• Demonstrate effective and professional communication  

• Excellent interpersonal skills with pleasant telephone manner and articulate phone voiceDemonstrable organizational skills and the ability to manage multiple tasks 

• Ability to multitask whilemaintaining high attention to detail andaccuracy  

• Process excellence and ability to problem solve and be proactive 

• Strong working knowledge of Microsoft Office, client-specific applications, and database systems  

• Ability to join frequent meetings and calls without disruption or disconnecting 

The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will bedetermined by factors such as experience, skills, internal equity, and business needs. 

AboutInizio Engage 

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. 

To learn more aboutInizio Engage, visit us at:https://inizio.com/ 

Equal Opportunity & Inclusion 

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Inizio Engage is committed to providing reasonable accommodationsin accordance with applicable law.