Air Freight

Responsibilities

·Handle day-to-day air freight operations and keep shipments on track from booking to final delivery;

·Prepare air freight quotations and follow through by organizing shipments once the offer is accepted;

·Coordinate bookings with airlines and agents, respecting cut-off times and capacity constraints;

·Prepare and check shipment documentation and instructions to ensure accuracy and compliance;

·Track shipments daily and proactively update customers and internal stakeholders;

·Manage exceptions such as delays, rollovers, missing documents, customs holds, and route changes;

·Liaise with customers, carriers, trucking partners, warehouses, and internal teams to solve issues fast;

·Maintain accurate shipment data, costs, and status updates in internal systems to support billing and reporting;

·Support continuous improvement by suggesting practical fixes to recurring operational issues.

Requirements

·Around 1–2 years of experience in air freight operations or freight forwarding;

·Exposure to both import and export is preferred;

·Basic understanding of air freight documentation and operational flow;

·Ability to prioritize and manage multiple shipments under time pressure;

·Strong communication skills in email and phone, with a customer-focused mindset;

·High attention to detail and ownership mentality;

·Good MS Office or Google Workspace skills; experience with logistics systems is a plus;

·English required; additional languages are an advantage;

·Dangerous goods knowledge is a plus, but not mandatory.