AI Team Lead / Manager

Lucidya is a leading AI company in the region, building intelligent solutions that power the next generation of customer experience. As we expand into a new AI-focused business line, we are searching for a visionary AI Team Lead / AI Technical Manager to spearhead the development of our next flagship product: a fully scalable AI Agent platform built from the ground up.

This is a rare opportunity for a builder - someone who thrives in zero-to-one environments, loves ambiguity, and wants to create something meaningful that will shape the future of AI-driven customer service in the Middle East.

Role Overview

As the AI Team Lead / AI Technical Manager, you will drive the vision, architecture, and execution of our AI Agent initiatives while mentoring a talented team of engineers.

You’ll play a pivotal role in shaping an entirely new line of business, working closely with senior leadership - including the CEO, CTO, and General Manager - to turn innovative concepts into scalable, revenue-generating AI solutions.

If you enjoy starting from scratch, making sense of ambiguity, and turning ideas into high-impact products, this role is for you.

What You’ll Do

Own the Vision & Delivery

• Lead the design, development, and deployment of a brand-new AI Agent platform with a strong focus on customer service use cases.
• Build a product that can scale to multiple enterprise clients, meeting aggressive growth metrics (targeting ~$1M ARR by year-end).
• Manage multiple client engagements at the same time, ensuring successful delivery
• Mange and grow the AI infrastructure for scale and performance

Lead & Grow a High-Performing AI Team

• Manage and mentor a team of AI/ML engineers (starting with 3 and growing).
• Establish strong practices, structure workflows, and remove blockers to keep momentum high.
• Help build and maintain reusable AI services to speed up high quality development

Drive Strategy & Stakeholder Alignment

• Work directly with the GM of the business unit and the Snr. Director of AI to align on priorities and deliverables.
• Communicate complex AI concepts clearly to non-technical stakeholders and executive leadership.
• Push back when needed and influence decisions through data, clarity, and strategic thinking.

Bring Order to Ambiguity

• Thrive in a fast-moving, fragmented early-stage environment by creating structure, processes, and reliable rhythms of execution.
• Help define how the team collaborates, plans, and delivers high-quality releases.

What Success Looks Like

Within your first 90-120 days, you will:

• Develop a clear scaling plan for our AI Agents.
• Get 'hands dirty' by working with the team on delivering AI Agents for our Customers
• Establish operating rhythms, processes, and collaboration models across engineering, product, and leadership.
• Gain a strong understanding of the local business environment and adapt effectively to regional culture.

What We’re Looking For

Non-Negotiables

• Outstanding communication skills - able to simplify complex concepts effortlessly.
• Proven ability to thrive in fast-paced, ambiguous environments.
• Calm under pressure, with a proactive, problem-solving mindset.
• Strong stakeholder management; confident guiding and influencing senior leaders.

• Hands-on experience building AI Agents and understanding their technical realities (strengths, pitfalls, constraints).
• Ability to build from 0 to 1
  

Experience & Qualifications

• 6+ years in AI/ML engineering, with at least 3 years leading teams.
• Strong practical experience designing, training, deploying, and evaluating LLM-based systems.
• Expertise in Python and modern ML frameworks (TensorFlow, PyTorch).
• Familiarity with MLOps pipelines, LLM evaluation, and production AI systems.
• Experience with AWS, GCP, or similar cloud environments.
• SaaS experience (especially customer service AI) is highly preferred.
• Bachelor’s or Master’s degree in Computer Science, AI, ML, or related fields, though exceptional hands-on experience is more important.

Soft Skills

• Exceptional leadership and mentoring capabilities.
• Strategic thinker with strong analytical and problem-solving skills.
• Comfortable providing clarity, direction, and momentum in uncertain environments.
• Excellent cross-functional collaboration skills.

Why Join Us?

This is more than just an engineering role - it’s an opportunity toshape the technical future of Lucidya and its Customers. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.

We offerEmployee Stock Option Plans (ESOP) to give you ownership in the company’s success, along withperformance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you’ll have the autonomy to lead, innovate, and grow - both personally and professionally.