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Account Manager

Account Manager

from

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We’re looking for an experiencedAccount Manager with a strong background in U.S. freight brokerage. The ideal candidate should have experience managing a book of customer accounts, handling day-to-day operations, maintaining and growing customer relationships, and taking ownership of account performance, revenue, and profitability. Strong communication, relationship management, and business development skills are important, along with a solid understanding of U.S. freight brokerage operations.

Key Responsibilities

  • Manage a portfolio of customer accounts as the main point of contact and build strong, long-term relationships.

  • Identify opportunities to increase volume, add new lanes, and expand services within existing accounts.

  • Lead regular account reviews, discuss performance and pricing, and proactively address customer needs.

  • Handle escalations from start to finish and proactively prevent operational issues.

  • Oversee carrier booking, load coverage, tracking, and exception management.

  • Build and maintain a reliable carrier network, negotiate rates, and protect account margins.

  • Ensure accurate load information, statuses, and documentation in the TMS.

  • Review carrier invoices, collect PODs, resolve discrepancies, and ensure accurate handoff to billing.

  • 5+ years of experience in U.S. logistics, freight brokerage, or freight forwarding

  • Direct experience in Account Management / customer-facing roles

  • Proven experience managing carrier relationships and negotiating rates

  • Excellent English communication skills, both written and verbal

  • Strong TMS proficiency and attention to detail

  • Ability to take ownership of results and account performance

  • Comfortable working Pacific Time hours

  • Reliable internet connection and a quiet remote workspace

Workingconditions:

  • Working schedule:Monday - Friday, 6am-3pm PST

  • Work mode - remote

  • Competitive Salary in USD

  • 10+ business days of paid time off

  • Equipment provided

  • A supportive team

  • Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.

by @maxrusakovic