Payments & Fraud Junior Agent

About Reliato

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Key Responsibilities

• Payments investigations.

• Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.

• Suggest improvements to tools and procedures. 

• Professional handling of all related customer and support queries. 

• Process incoming and outgoing customer payments, in a timely and error-free manner. 

• Follow up and payment-related issues or customer queries proactively. 

• Liaising with third parties such as payment service providers. 

• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks. 

• Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts. 

• Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained. 

• Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity. 

• Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes. 

• Analyse all reported Fraud cases, to identify any new and emerging fraud trends. 

• Maintain and review online customers accounts and activity. 

• Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc) 

Requirements 

• Graduation of high school or post-secondary school (EQF Level 3 or the equivalent);

• Work Experience preferably one year in a similar position; 

• Strong communication skills;  

• Good organizational skills; 

• Meticulous with a high level of attention to detail; 

• Ability to meet deadlines; 

• Ability to work well with others and be a team-player; 

• Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office applications.

What we offer

 Comprehensive Health Insurance —  so you’re fully looked after.

LYRA Wellbeing Support — Confidential, expert support to help you navigate life's ups and downs.
 Hybrid Working Model — flexibility to work from home and in the office.
 Work From Anywhere — enjoy the freedom to work overseas for part of the year.
 Gym Allowance — because your wellbeing matters. 
 Fresh Fruit Mondays — start the week healthy and energised.
 Regular Team Events — fun socials, celebrations, and unforgettable moments.
 Work Anniversary Cake — because milestones deserve to be celebrated.

This position is on shift basis Monday to Sunday, based on 40 hours per week.