OFFICER, Branch Relationship Manager, Growth, Consumer Banking Group

Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
•  Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
•  Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
•  Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
•  Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
•  Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
•  To exercise appropriate due diligence while on-boarding and engaging with clients.
•  Establish DBS as a primary banker for clients and as a prominent banking provider in India.

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