Showroom Usher - On Call

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Maintain a positive attitude with guests and team members.
•    Identify guests’ challenges, diffuse situations, and provide service recovery.
•    Actively listen to guest inquiries and respond using a positive, clear speaking voice. 
•    Relay accurate information to guests regarding hours of operation, hotel services, restaurants, meeting and convention rooms, airline shuttle service, etc.
•    Check guest tickets for seating numbers and direct or escort the guests to their seats.
•    Use linens, table toppers, and table numbers to set up showroom seating.
•    Stand at podium in re-entry area during events to ensure visibility to guests.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Possess excellent communication and problem-solving skills.
•    Ability of simple reading, writing, and math skills is required.
•    Must have the following skills: analyzing, instructing, following instructions, memorization, and problem solving.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE
•    Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, and bending over during the duration of their shift.
•    Must be able to lift/carry 10lbs or less frequently.
•    The team member will constantly have repetitive use of both feet and hands and require occasional light grasping motions. Finger dexterity of both hands will be frequently required. 
•    Frequent use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed consistently indoors with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
•    The noise level in the work environment is usually moderate to loud. 
•    Team Member may be exposed to vibrations, dirt/dust, moving objects, slippery surfaces, odors, and/or secondhand smoke. 
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.