Charlie Palmer Host - Part Time

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Greet and seat guests utilizing department greeting and steps of service.
•    Manage reservations including calling and confirming upcoming reservations.
•    Manage waitlist by providing accurate wait time estimates.
•    Address guest inquiries.
•    Communicate special requests with management, service staff and culinary team.
•    Assist the support team to turn tables faster by resetting them quickly and efficiently.
•    Take to-go orders and ensure the orders are packed with the required condiments.
•    Receive payment from guests in the form of cash, credit cards, and room charges and comp slips; make change as needed, verify validity of charges, record charges and ensure vouchers are properly executed in order to properly balance all monetary transactions. 
•    Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
•    Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled.
•    Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
•    Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
•    Assist Manager on duty in leading outlet and be an extension of management when one is not present. 
•    Assist the department in implementing new strategies, policies and procedures.
•    Help provide clear communication and direction, keeping team members informed and educated on current department and company initiatives.
•    Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
•    Promptly correct and help other team members with technical issues and support staff on POS. Ensure team members are following all points of service.
•    Ensure the outlet and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
•    Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
•    Execute training programs for new and existing team members with outlet manager and training and technology manager
•    Help the manager with inventory and order sheet. Implement and track side work.
•    Communicate on any menu modifications and POS errors 
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Deal with guests and team members in a tactful and respectful manner. 
•    Ability of simple reading, math, writing and task completion skills is required.
•    Must have the following skills: coordination, supervising, following instructions, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 16 years of age.

EDUCATION and/or EXPERIENCE
•    Previous cashiering experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. 
•    Must have completed introductory period as a GSR restaurant cashier/host.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly standing, frequently walking and balancing, and occasionally bending over during the duration of their shift. 
•    Must be able to occasionally lift/carry and push/pull up to 10lbs.
•    The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
•    Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
•    The noise level in the work environment is usually moderate. 
•    Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.