Spa Host - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests.
•    Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service.
•    Follow through on guest requests and needs completing all necessary communications.
•    Assist treatment staff with spa treatment preparation and clean up as needed.
•    Monitor guests’ safety and comfort while using the spa facilities.
•    Register guests by inputting information into computer and assigning appointments. Settle and check out guest’s accounts by inputting method of payment into computer and finalizing transactions.
•    Answer calls, process requests and schedule appointments for guests with emphasis on accuracy as well as upselling. Follow-up on calls to maintain proper communications with guests, departmental staff, and management staff.
•    Assist guests in locker room areas ensuring items are stocked, organized, and area is clean.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Exceptional oral and written communication skills.
•    Interpersonal skills to deal with guests and team members at all levels of the company.
•    Possess a strong attention to detail, time management, and organizational skills.
•    Ability of complex reading, writing, math, and task completion skills is required.
•    Must have the following skills: clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making.
•    Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE
•    Minimum of 1 year’s experience in spa operations is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES
•    Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.
•    Must be able to lift/carry and push/pull 25lbs or less occasionally.
•    The team member will constantly have repetitive use of both hands, light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required. 
•    Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
•    The noise level in the work environment is usually quiet. 
•    Team member may be exposed to fumes/odors, moving objects, and slippery surfaces.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.